Spam Phone Calls

gb12345

boatman wrote: »

Just call the 0800 3891652, do a search for the number, you will find it is Barclays.

If you are going to give people advice then at least make sure that you are giving them the full facts, otherwise it is bad advice.

As I said in an earlier post -

No one is denying they are genuine numbers, but if someone calls you out of the blue and asks you to call back that number then if you do so using the same phone they called you on then you will not connect to Barclays, you will be back with the same scammer who has kept the line open.

If you're going to call them back then use a different phone so you can be sure you are actually phoning who you think you are.

prowla

I don't call 0845 numbers, because they're not included in my inclusive minutes on my phone plan.

boatman

gb12345 wrote: »

If you are going to give people advice then at least make sure that you are giving them the full facts, otherwise it is bad advice.

As I said in an earlier post -

As i said in an earlier post, I have listed the numbers that called me, all I was suggesting was for people to call the freefone number from a landline then at least you can find out if it was Barclays, I suggested searching the 0800 number so that people felt confident that I wasn't trying to scam with a dodgy number!!

gb12345

boatman wrote: »

As i said in an earlier post, I have listed the numbers that called me, all I was suggesting was for people to call the freefone number from a landline then at least you can find out if it was Barclays, I suggested searching the 0800 number so that people felt confident that I wasn't trying to scam with a dodgy number!!

You still don't get it do you.

Firstly, caller ID can be spoofed, so you can't be sure that the number that you see on your display is actually the number calling you.

Secondly, the fact that the number you have given really does belong to Barclays is irrelevant. If someone follows your advice then there is a very high chance that they will end up speaking to the scammer, regardless of what number they dial.

boatman

I wasn't suggesting answering the 0845 numbers, i have given a list of the possible combinations someone may see so that they know what numbers to expect if it happens to them. The 0800 number is free and can be searched for on the internet so that people can feel confident they aren't ringing a dubious number.

gb12345

boatman wrote: »

I wasn't suggesting answering the 0845 numbers, i have given a list of the possible combinations someone may see so that they know what numbers to expect if it happens to them. The 0800 number is free and can be searched for on the internet so that people can feel confident they aren't ringing a dubious number.

I'm not talking about answering calls, I am talking about calling those numbers from a landline after receiving a dubious call.

I'll spell out how the scam works, so there is no further confusion.

1. Scammer calls pretending to be bank and suggests that victim rings back the bank on a number they know is safe.
2. Victim hangs up but scammer doesn't (due to the way UK phone system works the call is not terminated until the initiator hangs up).
3. Victim finds "safe" phone number and picks up phone to call the bank.
4. Scammer plays a dial tone and then a ringtone and then eventually answers pretending to be the bank.
5. Victim thinks it must be real bank as they called a legit number, so they give all the info that the scammer requests.
6. Victim's account is emptied.

bod1467

http://forums.moneysavingexpert.com/showpost.php?p=60422485&postcount=35

gb12345

bod1467 wrote: »

http://forums.moneysavingexpert.com/showpost.php?p=60422485&postcount=35

I know, but it appears that some people are confused when information is given to them in paragraph form, so I thought I'd try step-by-step instructions.

CNash

I'm slightly concerned that people are dismissing this as a scam. From my experience, it's actually legitimate. The number is the Barclays Bank fraud line, not Barclaycard, which is separate.

You don't talk to an actual person when calling this line - it's an automated service that reads off a list of your recent transactions and asks you to confirm that you've made them (or not); in my case, my card had been declined a couple of times in a row, which tripped Barclays' automated system. You're not asked to surrender your card (as it's a machine not an actual person) or asked to enter your PIN. After going through this automated process, I called Barclays customer service to verify that it was genuine (on another phone!) and they confirmed that it was.

I know that the paranoid folks amongst us will dismiss me as complicit with the non-existent "scammers", but to anyone just trying to find out about numbers like these: always make sure they're genuine if you're suspicious, by calling your bank's actual customer service number on a different phone to the one that the fraud line called you on.

EmmiH

I'm not sure if this is any use at all, but when I had my bank card cloned Barclays wrote to me to inform me as if I don't recognise a number I don't answer - I lack the patience for spam calls.

Waiting for a letter does prolong the situation slightly, but if it's genuine, Barclays always follow through.

Good luck with it.