t-mobile - no Signal.

Guys_Dad

pudsie wrote: »

"everything everywhere" is orange and t-mobiles shared signal.
I am already using that as Soley t-mobile signal does not work at all. AT ALL.

On orange t-mobile i just about get signal. If i get more than three bars its a happy day.
They gave me £10 off my last bill.. Then charged me the full amount anyway.
As far as t-mobile "not moving my signal".
i moved home yes Im aware, how naughty of me. But as i stated, Im not going to choose where i live depending on a network. "Mobile" Thats the idea.

There is a mast less than 10 minutes walk from me that has been serviced and according to t-mobile themselves works fine.
So tell me, why doesn't it work?

Welcome to the forum. Many of us have been contributors and readers on here for some time. You came on asking for advice, and over the years, I have seen many such posts.

OP feels aggrieved because they have lost a signal and feels they shouldn't pay for something they no longer get as a service. Understood.

But all networks have black spots caused by a myriad of causes and some networks can get reception in one place where others fail. I have the same problem with Orange in my house, but not Vodafone.

That is a fact of the way that mobile networks work. Legally, your contract covers and protects networks in situations such as this. You may not like it, but read your contract t&c. Now some contributors have said "I am not getting service, you can't provide it, so I am stopping the DD". I would strongly advise against doing that as, again from many,many posts on here, that will result in your credit record being trashed and debt collectors taking over the debt.

It is, I am afraid, grin and bear it time till the contract ends, or find the vapital to pay up the contract to get out of it.

Now you might not like the advice, and feel that it's all unfair, but you came on here to ask and that's the position.

Do a search through the forum if you like. I think that there have been one or two claimed successes with the networks, so you could give that a try, but these posts are vastly outnumbered by those who cancelled their DDs and now find problems with debt collectors and, worse, trashed credit records.

pudsie_2

I don't think anyone should have to grin and bare it. Sorry.
I think your going to mistake that as me being "stroppy", but its actually nothing about that. I have read many cases, more than two, through watchdog, and on t-mobiles on forum where people happily argue with them.
Paying them £500 isn't an issue of capital, its the thought of paying them money for something they couldn't provide to me, and the plain, what feels like cheek of having to pay to get out of something that should be more debatable.
I understand people are telling me facts and everything else, but there was only one person who actually thought, no i didn't move out of the country, or to the !!!! end of nowhere.
Admitted by t-mobile themselves they don't know why it shouldn't work.
I won't be stopping my DD because plainly im just not that stupid.
There will be other ways out of my contract, even if they knock the TF down a bit.

Where there's a will there's a way.

Guys_Dad

So, let me get this straight. You believe that all networks should provide 100% coverage throughout every nook and cranny of urban UK, regardless of the construction of the building, natural obstacles, limitations of physical attributes of the mobile transmission or any other impediments?

That would be nice!

If that isn't what you are saying, then what exceptions would you consider acceptable?

simax

If they let you out of the contract, it will be a goodwill gesture, they don't have to offer you anything. It's not T-Mobiles fault you moved....

gjchester

pudsie wrote: »

I don't think anyone should have to grin and bare it. Sorry.
Paying them £500 isn't an issue of capital, its the thought of paying them money for something they couldn't provide to me, and the plain, what feels like cheek of having to pay to get out of something that should be more debatable.

What you think and what you'll get are unfortunalty two differnt things. You signed up to a contract for 24 months, your circumstances have changed but thats nothing to do with T-Mobile. You chose to move, and you happened to move to a poor signal area. Thats the end of the story unfortunatly.

Did you not even try checking you mobile in the new location ie looking at the phone whilst viewing, rather than relying on checkers which cannot predict with 100% accuracy. I know it's not high on your priority list when looking at house but most people tend to check phones often inthe day.

You are still recieving the network service, you are paying for the ability to use the network and you can probably still get a signal at work, down the pub, etc, just not at home. I understand thats a pain, but short of masts every where there will always be blackspots on every network.

You may not want to pay the money now but you either pay it now and move networks, or keep paying the monthly fee and move at the end of the contract.

lucylucky

I asked this before but don't see a reply

"Does your phone get a signal and is able to make/receive calls/texts elsewhere?"

Jonno71

To add to this thread, I moved away from O2 due to extremely poor signal and service. When I switched over to T-Mobile last week, I made sure they checked to see what the signal strength was like in my area/postcode BEFORE signing. Burnt fingers once, not going there for a second time, or so I thought. They checked and showed me onscreen that my postcoded area was very good and assured me I wouldn't have an issue. Yet, I have lost signal from T-Mobile numorous times this past week, even losing the "will switch to a Orange mast if there is a problem", there were issues there too. Yet I have just started out on a 24 month contract with them. So I'm not impressed yet.

baldelectrician

A couple of things

Check the ofcom SITEFINDER website

I find that when calling Orange asking them their reference number of the mast helps- that means when they say that a site is down, you ask what one

Then next time you call you can ask for an update on that particular site

If they have a failed site then you may have grounds to cancel- if you bought your home after checking their coverage and it turned out to be wrong it's their problem- you can only go on the info they give

I would check their website and print off any over optimistic coverage info before challenging them

If there is a Orange 3g mast near then you may have things getting better- t-mobile and orange are about to share their 3g singal aswell.

societys_child

If you have to pay to get out of the contract, you obviously keep the phone, what will the phone have cost you?