complaint against first choice help please

mountainofdebt

Optimist wrote: »

Given that this limousine ride was a element in the enjoyment of the holiday then the op has a pretty reasonable chance of winning any action they take.

But at the end of the end of the day, wouldn't it be viewed that a limo ride (which imo is the height of tack but that's a whole different debate) is a relatively small element of the holiday.

This doesn't even take into account that the daughter didn't know that the transfer was to take place by means of a limo as opposed to a taxi so the OP couldn't even argue that there was anticipation of the limo (though what 21yr old would be excited by a limo ride I don't know) ride?

Personally I think the OP is just after £££.

Pollycat

mountainofdebt wrote: »

Personally I think the OP is just after £££.

I agree, that's obvious by what she says here:

blondie7 wrote: »

If I have booked and paid for something and they have mucked up then yes I expect compensation.

Transfers wernt included in the price hence why I booked the limo.

Yes I would of had to pay for the taxi anyway if that had been my choice of transport but it wasnt and I was out of pocket during the holiday.

As she says, transfers weren't included so she would have had to pay for a taxi from the airport to the resort anyway.

As First Choice have refunded what she paid for the limo (a service she didn't get) PLUS the cost of the taxi - a cost she would have incurred anyway, I think they've been pretty fair.

Compensation culture?

I'm all for people getting compensation when it's really deserved but in this instance.....NO!

Optimist

mountainofdebt wrote: »

But at the end of the end of the day, wouldn't it be viewed that a limo ride (which imo is the height of tack but that's a whole different debate) is a relatively small element of the holiday.

This doesn't even take into account that the daughter didn't know that the transfer was to take place by means of a limo as opposed to a taxi so the OP couldn't even argue that there was anticipation of the limo (though what 21yr old would be excited by a limo ride I don't know) ride?

Personally I think the OP is just after £££.

I get your point so I would imagine the amount of compensation would be limited.

I agree on the tack but it is not relevant that the OP is just after £££

Flyboy152

mountainofdebt wrote: »

But at the end of the end of the day, wouldn't it be viewed that a limo ride (which imo is the height of tack but that's a whole different debate) is a relatively small element of the holiday.

This doesn't even take into account that the daughter didn't know that the transfer was to take place by means of a limo as opposed to a taxi so the OP couldn't even argue that there was anticipation of the limo (though what 21yr old would be excited by a limo ride I don't know) ride?

Personally I think the OP is just after £££.

Still judging I see. This has nothing to do with the choices the OP has made, it is about what she is entitled to make a claim for. Loss of enjoyment could be described as to OP's enjoyment of pleasing her daughter; a very tangible and clear concept.

Flyboy152

Optimist wrote: »

I get your point so I would imagine the amount of compensation would be limited.

I agree on the tack but it is not relevant that the OP is just after £££

And what is the problem with that? Perhaps, if more consumers claimed compensation, the retailers and service providers wouldn't screw it up as often and treat all their customers with respect, fairness and dignity and provide real value for money.

Optimist

Flyboy152 wrote: »

And what is the problem with that? Perhaps, if more consumers claimed compensation, the retailers and service providers wouldn't screw it up as often and treat all their customers with respect, fairness and dignity and provide real value for money.

From which part of "its not relevant that the OP is just after £££" did you consider that I had a problem with it ?

Flyboy152

Optimist wrote: »

From which part of "its not relevant that the OP is just after £££" did you consider that I had a problem with it ?

Oops :doh:. I read it as, "I agree on the tack but it is not relevant, the OP is just after £££." I must learn read a bit slower.

suited-aces

sirmarcus wrote: »

OP...Suggest you try escalating and/or complaining to Johan Lundgren, Managing Director F/Choice/Thomson/TUI Travel, via sending him an email to[EMAIL="tojohan.lundgren@tui-uk.co.uk"]johan.lundgren@tui-uk.co.uk[/EMAIL].

Good luck.

:rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl:

OlliesDad

Flyboy152 wrote: »

And what is the problem with that? Perhaps, if more consumers claimed compensation, the retailers and service providers wouldn't screw it up as often and treat all their customers with respect, fairness and dignity and provide real value for money.

That would be a nice thought that we would be entitled to money everytime a company makes a mistake, but it is nearly impossible to please all customers all the time, so rather than standards improving, the cost of goods would rocket.

Flyboy152

OlliesDad wrote: »

That would be a nice thought that we would be entitled to money everytime a company makes a mistake, but it is nearly impossible to please all customers all the time, so rather than standards improving, the cost of goods would rocket.

Consumers are asking for compensation more often now, because they feel they have no other choice. They see the increasing lack of contrition showed by retailers and service providers so feel the only way for them to feel pain is through their pockets. The only way to reduce this, is for them to treat the consumer better.