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Major problem with 11,000 mile nearly 2 year old Ka UPDATE POST 71
My DD bought a brand new (new shape) Ford Ka nearly 2 years ago, from the local Ford dealers.
She had it serviced at just over 11,000 miles & nearly two years old (in other words very recently), not with Ford, but a local garage.
Today it started miss firing, she took it back to where she had it serviced a couple of weeks ago.
When they took the dipstick out it hissed, because of a build up of pressure in the engine.
They put it on diagnostics & found there was a miss fire on cylinder 4.
This is caused by the seal on the piston ring letting in engine oil (& so the engine is loosing oil) & the piston is taking oil up into a spark plug, the plug had to be changed because it was damaged by the oil.
This looks like being a major & expensive problem with the car.
She contacted Ford & they say because she didn't service with Ford at 12 months her warranty is void & they don't want to know.
Is this a fault with new shape Ka's?
The car has only done just over 11k miles.
Surely Ford have to put this right?
She's been told by the service garage to keep topping with oil, if she doesn't the engine will run out of oil:(
She had it serviced at just over 11,000 miles & nearly two years old (in other words very recently), not with Ford, but a local garage.
Today it started miss firing, she took it back to where she had it serviced a couple of weeks ago.
When they took the dipstick out it hissed, because of a build up of pressure in the engine.
They put it on diagnostics & found there was a miss fire on cylinder 4.
This is caused by the seal on the piston ring letting in engine oil (& so the engine is loosing oil) & the piston is taking oil up into a spark plug, the plug had to be changed because it was damaged by the oil.
This looks like being a major & expensive problem with the car.
She contacted Ford & they say because she didn't service with Ford at 12 months her warranty is void & they don't want to know.
Is this a fault with new shape Ka's?
The car has only done just over 11k miles.
Surely Ford have to put this right?
She's been told by the service garage to keep topping with oil, if she doesn't the engine will run out of oil:(
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Comments
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My DD bought a brand new (new shape) Ford Ka nearly 2 years ago, from the local Ford dealers.
She had it serviced at just over 11,000 miles & nearly two years old (in other words very recently), not with Ford, but a local garage.
Today it started miss firing, she took it back to where she had it serviced a couple of weeks ago.
When they took the dipstick out it hissed, because of a build up of pressure in the engine.
They put it on diagnostics & found there was a miss fire on cylinder 4.
This is caused by the seal on the piston ring letting in engine oil (& so the engine is loosing oil) & the piston is taking oil up into a spark plug, the plug had to be changed because it was damaged by the oil.
This looks like being a major & expensive problem with the car.
She contacted Ford & they say because she didn't service with Ford at 12 months her warranty is void & they don't want to know.
Is this a fault with new shape Ka's?
The car has only done just over 11k miles.
Surely Ford have to put this right?
She's been told by the service garage to keep topping with oil, if she doesn't the engine will run out of oil:(
Did she have it serviced anywhere at twelve months?The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark0 -
and thats where the problem is she should have had it serviced after 12 months to keep warranty valid0
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For the warranty to be valid she should have had it serviced according to the service schedule in her handbook.0
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Sorry to hear but you have just learned an expensive lesson that skipping a service to save a hundred quid will probably cost at least a thousand if their diagnosis is correct. They can no longer void your warranty for having your car serviced at independent garages, but you MUST stick to the manufactures service schedule and use the recommended oils/filters etc. Were you checking oil levels regularly or doing any other maintenance? Has it ever been run with the oil below the minimum on the dipstick, and has the red oil light ever come on while driving even for a short while?0
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Had the oil level been checked in 2 years? As the song goes....I've got a feeling...Went shoplifting at the Disneystore today.
Got a huge Buzz out of it.0 -
she's devalued her car as warrenty void and now has a majour headache of trying to find someone to do whats going to be a £1500+ aroundabouts job.
got to think how much oil was in it to begin with, and what grade, then what parts were used during the service, and what grade oil was used.
the potential for more damage is greater than just the rings. valve stem seals and seats, big end bearings, tooo much compression in one cyclinder can cause valve damage as the valve dont fully open or close, con rods to bend, head gasket to fail.
sorry OP just goping to have to take this on the chin i'm affraid its what happns when you dont do things by manufacturers specifacations like service intervals.
i feel sorry but it was avoidable.0 -
No, the one & only service was at 11k miles & 23 months old.
So to clarify, this car has been on the original oil for almost 2 years and 11k miles?
No offence, but this is why I avoid cars in which the advert states "one lady owner".
But anyway...She had it serviced at just over 11,000 miles & nearly two years old (in other words very recently), not with Ford, but a local garage.
What prompted her to have the service?
Why didn't she use the Ford main dealer?Surely Ford have to put this right?.
If you had stated that the car had been serviced according to proper schedule at a Ford main dealer I'd agree with you. Such a 'major' fail is not acceptable at 11k miles and I'd suggest going to Ford and giving them a piece of your mind.
However, given that the car has not been appropriately serviced, this has invalidated the warranty and tbh, Ford would be quite in their rights to say 'unlucky' and quote you a big bill.
Expensive lesson.
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StrongWork wrote: »So to clarify, this car has been on the original oil for almost 2 years and 11k miles?
Meaningless. The service interval on my Mondeo is 12500 miles. Many wagons I've driven are on 100,000km oil changes. Oil is not what it was 20 years ago when it was past it after several thousand miles.0 -
Is the Ka definitely 1 year / X miles servicing?
Some VAGs are 2 year / X miles now.0
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