HSBC to issue security tokens to its customers

smartiedriver_2

Surfer wrote: »

I have one fo these secure keypads but I am having difficulty using it as I have arthritis in my hands. To press and hold a button to switch it on is painful and then to "quickly" enter the PIN number is difficult and nine times out of ten I have to re-press the green button again and start all over. Surely I am not the only one with thsi problem?
I have got one of these keypad things for my Nationwide account and that is very easy to use as one does not have to press and hold buttons. In additon, Nationwide issued me with two devices so one stays at home and the other is in my laptop bag. HSBC refuse to send us another one even though the account is a joint account!

You can order a large size securekey with audio if needed. And no, they will only issue one PER PERSON. If it is a joint account, you will have one and your spouse will. You cannot have two for one person.

richyraptor

First post on here purposefully created just to say how annoyed I am with HSBC and this secure key, its totally impractical for me since I mainly use my iPhone for internet backing whilst on the go and I know I will never remember the key but most importantly don’t want to take a stupid key with me everywhere I go. I would be happy to use it to create a new pay but to check my account - never.

I will be leaving HSBC after 17 good years as soon as I can find a decent alternative without a secure key, any suggestions?[FONT=&quot][/FONT]

fyr

I find it amazing that they won't issue one card each to joint a/c holders; if both are at differing locations wanting to transact only 1 can access a/c.
HSBC you need to review.

If a loved one had an accident and had the card, other party would be locked off from on line access to the joint funds for some weeks I guess.
I tried to make a payment on system today; previously it worked well but hadn't realised that the key is required to do this, even though you have already logged in with your secure key??
You have to enter your secure code, then press the yellow key/
press the yellow key, then when a dash appears, enter last 4 digits of Payees a/c no; key then generates yet another code that you have to input on the web page. I did several times but each time it refused it.
SO I gave up; what an unnecessary layer of extra hassle.

I used to work for em so know my way round a payment slip and which is the sort code, account number etc.

glider3560

fyr wrote: »

I find it amazing that they won't issue one card each to joint a/c holders; if both are at differing locations wanting to transact only 1 can access a/c.
HSBC you need to review.

You get one key each. You should each have your own online banking logon and passwords. You shouldn't be sharing one between you.

fyr wrote: »

You have to enter your secure code, then press the yellow key/
press the yellow key, then when a dash appears, enter last 4 digits of Payees a/c no; key then generates yet another code that you have to input on the web page. I did several times but each time it refused it.
SO I gave up; what an unnecessary layer of extra hassle.

I used to work for em so know my way round a payment slip and which is the sort code, account number etc.

They've finally found a use for the yellow key!!

I've now given up with my HSBC account. Except for a few payments that come into the account everything is now switched to Halifax.

smartiedriver_2

fyr wrote: »

I find it amazing that they won't issue one card each to joint a/c holders; if both are at differing locations wanting to transact only 1 can access a/c.
HSBC you need to review.

They do! You get one PER PERSON.

What they won't do is issue one person with more than one SecureKey (e.g. if the person wants to have one at home and one at work, say).

Surfer

smartiedriver wrote: »

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They do! You get one PER PERSON.

What they won't do is issue one person with more than one SecureKey (e.g. if the person wants to have one at home and one at work, say).

We are arguing this point with them at present as they have not supplied my wife with the secure key plus for some reason or other, she cannot log into the account any more..

PurplePow

I switched my account to Halifax.

David_McLean

It's surprising that HSBC has gone down this root for at least two reasons:

1. They were assessed by a number of governments and rejected as not providing any real imoprovement in security. They can be a target for theft and have, in some circumstances, been demonstrated as insecure.

2. Why would you impose such a device when a large part of the future of banking will be via smart phones. Doesn't Santader's SMS service deliver platform independent security?

Worst of all is that HSBC did this with ZERO consultation with the customer. I'm counting the days until I can jump ship and vote with my feet...

jjlandlord

David_McLean wrote: »

1. They were assessed by a number of governments and rejected as not providing any real imoprovement in security.

Please provide references.

David_McLean wrote: »

They can be a target for theft

I guess that is why the HSBC token requires that you enter a pin code before issuing an unique number.

David_McLean wrote: »

2. Why would you impose such a device when a large part of the future of banking will be via smart phones.

Because they wanted increased security today?
In addition there isn't, to my knowledge, an universally deployed secure solution on smart phones now.

alanq

David_McLean wrote: »

2. Why would you impose such a device when a large part of the future of banking will be via smart phones. Doesn't Santader's SMS service deliver platform independent security?

Not everyone has a mobile phone let alone a SmartPhone.

Mobile phones do not cover 100% of the country.

A device that communicates with the outside world can be compromised by malware.

Not all SmartPhones are compatible so the bank would have to support applications running in all past and future technologies.

People complain that the devices are a bind to carry around. Having to carry a phone that one might otherwise not use would be an even bigger bind.

I am sure that there are many other good reasons.