HSBC to issue security tokens to its customers

masonic

Toreador wrote: »

Given the recent revelations about phone hacking, I wonder whether this is actually more risky than internet banking. There's no need for anything as complex as key recording etc if all you have to do is listen to a voice recording...

The "phone hacking" was just people getting in to other people's voicemail accounts and listening to their messages. There was no wiretapping or monitoring of phonecalls involved.

Toreador

I should really have added a smiley

hubert_cumberdale

i to have just closed my hsbc account i want to be able to access my bank and my money when i wish to.

bye bye HSBC you did me well for 27 years

Surfer

I have one fo these secure keypads but I am having difficulty using it as I have arthritis in my hands. To press and hold a button to switch it on is painful and then to "quickly" enter the PIN number is difficult and nine times out of ten I have to re-press the green button again and start all over. Surely I am not the only one with thsi problem?
I have got one of these keypad things for my Nationwide account and that is very easy to use as one does not have to press and hold buttons. In additon, Nationwide issued me with two devices so one stays at home and the other is in my laptop bag. HSBC refuse to send us another one even though the account is a joint account!

blizeH

Interesting to see so many people ditching HSBC as a result of this, although I have to say I'm tempted myself!

Is there absolutely no way at all to opt out of using the secure key?

ChiefGrasscutter

blizeH wrote: »

Interesting to see so many people ditching HSBC as a result of this, although I have to say I'm tempted myself!

Is there absolutely no way at all to opt out of using the secure key?

Its going to even more interesting when all the banks start to use some sort of 'two factor authentication'.
I wonder who they will be banking with then?

alanq

Surfer wrote: »

I have one fo these secure keypads but I am having difficulty using it as I have arthritis in my hands.

I have read that HSBC offer a different larger SecureKey to people having difficulties. One of those may possibly be better for you - though you may feel even less inclined to carry it around with you.

Surfer

alanq wrote: »

I have read that HSBC offer a different larger SecureKey to people having difficulties. One of those may possibly be better for you - though you may feel even less inclined to carry it around with you.

HSBC contacted me today and advised that they have an alternative keypad, but can only deliver at end of October. Seems like they may have had quite a number of complaints!

markabuckley

I've mine too - started using it - and I also HATE it. its a right pain in the neck and I'm considering moving my accounts because of it. I'm most annoyed as I'm all for security but process does not seem to have been well thought out.

like others I'm now logging onto my online account MUCH LESS - so if any problems I'm less likely to spot quickly

problems I see with it:

(1) why so many steps ? why the stupid memorable passwords ? why not allow us just to use our previous passcode (which I'd memorised nicely) -along with a hardware device ?

(2) why all the steps on the hardware device ? I use other "number" security generators - and in those cases you don't have to enter in a pin number, then press green button twice then wait etc etc - why can't it jus display a changing number that you type in ?like most other security devices ?

(3) I like acccessing my account from other places - and I don'twant to carry around something as large as this - frompoint (2) - it could be FAR FAR smaller without the keypad - which I don't understand is needed


as an alternative ... why not have a system that allows you logon WITHOUT the secure key - just to "view" your accounts - ie a mode where you can't transfer/move/make payments etc

that would at least allow peoplelike me to check your accounts regularly without having to faff around with the hardware key

then you would just use the hardware device to perform any actions as such

I've now sent a letter of complaint in - and probably will move my accounts unless something to make process less convoluted happens

going to consider my options

Surfer

I agree to notmal log in as per normal to view your accounts and then to use the key pad to transfer money to another account.