Virgin Media 10Meg £25.25 for exising customers. Fair?

frugal_matelot

Listing items from above:

I pay by direct debit

Sadly I do also pay BT for my phone line (I did this about 5 years back as at the time VM did not offer caller display in my area)

The reason I have stayed with VM in a broadband sense is that we are about 3 miles from the nearest telephone exchange and the most I can expect using broadband through my telephone cable is about 4meg but in reality my friends get somewhere between 1 and 2 meg.

Its just I'm sick of the new customers only comment. I have been with VM (and the companies they took over) since 2001. They have given me deals in the past that they only appear to honour for a short period of time. They will not send you any confirmation of a deal though so they can stop it at any time.

penrhyn

Would it cost an additional £ 11 to take your phone from VM, as I guess thats what you are paying BT atm?

candystick

Dont know if this may help but i canceled my whole package, decided i want to stay with virgin for phone and broadband 10mb, the best CS could offer was £24.

Got a call from retentions this morning and have got 10mb broadband and unlimited calls for £15 a month on a 12month contract.

From reading the other threads it seems you only get the best deals if you cancel.

jem16

candystick wrote: »

Got a call from retentions this morning and have got 10mb broadband and unlimited calls for £15 a month on a 12month contract.

I would check that if I were you. Retentions deal I was offered was 12 months for BB but 18 months for the phone and the price rose by £6pm from 12-18 months.

They didn't tell me about the 18 months till I asked though.

candystick

jem16 wrote: »

I would check that if I were you. Retentions deal I was offered was 12 months for BB but 18 months for the phone and the price rose by £6pm from 12-18 months.

They didn't tell me about the 18 months till I asked though.

I did ask twice if it was a 12 month contract and was told it was. Suppose i will see when then paperwork arrives.

Mark_In_Hampshire

KillerWatt wrote: »

I wouldn't call £25 for a 10Mbit connection reasonable at all (not by todays standards anyway).

Where the OP lives there's a choice of one broadband provider - Virgin - with a tv/broadband network. No choice = no competition = higher prices.

Or, try having broadband shoved down a few miles of knackered old phone line and maybe get a meg or two. Plenty of choice of provider, but not broadband.

This is quite common - if you don't live in a cabled area your chance of actually getting a 10Mbps connection (not the silly "up to 20Mbps", an actual 10Mbps throughput) are pretty slim anyway.

Is the additional charge simply because you don't take the phone line so don't get the cheaper prices for the bundled services?

penrhyn

Is the additional charge simply because you don't take the phone line so don't get the cheaper prices for the bundled services?

Certainly thats how it looked to me, and OP is paying BT for line rental/calls on top, something to do with Virgin not having caller display.

silvercar

frugal_matelot wrote: »

Hi, I don't know if anyone else has had any joy with this problem. I am currently on the Virgin Media L Broadband connection without a Virgin Media phone line. This costs £25.25. I was looking on their website and it says the cost of this is £21.00. I have emailed them and they say basically that the costs on their website are promotional rates. The problem I see is that it does not say anywhere about the £21 being a special deal and the charge I am paying does not appear to be listed on their website at all. I hate the fact that to me I appear to paying £4.25 a month for the same service. Can anyone suggest anything. :mad:

If it helps, I'm paying exactly the same and got the same comment from virgin when I complained. The £25 is the standard price and anything else is a discount that they don't seem to offer to BB L only customers.

and I'm paying BT for landline and Sky for TV!:o

kwikbreaks

penrhyn wrote: »

Is the additional charge simply because you don't take the phone line so don't get the cheaper prices for the bundled services?

Certainly thats how it looked to me, and OP is paying BT for line rental/calls on top, something to do with Virgin not having caller display.

The complaint is that new customers are being offered BB only for £21 (plus an introductory period at half price probably). Not all VM areas offer calerid and it's £2.05 if you can get it.

I'm looking at ditching my VM line (saves £3 so long as they keep the price at new user level + £2 callerid) and taking Vonage at £6 which includes UK calls and caller id plus other call features. I'd suggest that as a good alternative to paying for a BT line when on VM. I aready use a different VOIP provider but the benefit of Vonage for me is that you can port your current number to them. Of course if the BB dies you get no phone.

Nick1986ukmids

Hello all.

I have always paid my virgin media by DD every month but my new price plan will be £25.25 for 10megg but i shall soon be cancelling it and getting bt plus its cheaper and i get a new line too.

im lucky too as i can log on to btopenzones as there is one close to me.

good bye virgin.