Can anyone advise please...buyer wants refund

richto

shellsuit wrote:

Yes, either recorded or special delivery. If someone does a chargeback on you, you need to provide Paypal with proof of it being delivered, not just sent and you can only do this by providing them with a tracking number (a post office receipt won't do)

No it means Special Delivery. Recorded is not online trackable.

me4bargains

richto wrote:

No it means Special Delivery. Recorded is not online trackable.

Recorded is trackable.
I had a dishonest buyer attempt a chargeback on me but I had the Recorded delivery number and it was accepted by Paypal.
Unlike the OP who said letaher look I am currently in a fued with a seller who sold me a pair of suedette boots but stated twice in her auction they were suede.
She refuses to budge saying suede and suedette are the same. Silly cow.
I will get my money back, I don't just roll over.........:rolleyes:

Contains_Mild_Peril

Although the description in the trousers listing says leather look, which is fair enough and not in any way misleading, the title says leather (not leather look), so while the buyer should have read the whole ad, I can understand their expecting the title to be accurate. I'd probably offer a choice of a partial refund (say £2) if they keep the trousers, or a full refund if they return them at their own expense.
If they tried to claim that the item was not received, I would expect that their e-mail requesting a refund on the grounds that the trousers are not real leather would be accepted as proof that they had in fact been received.
The buyer may be hoping that the seller will refund and let them keep the trousers just to avoid any hassle.

chirpy007

As stated the actual title doesnt say leather look so as you scroll down you probably wouldnt take in the second description that has look in it, sorry

shellsuit

grandslamgirl wrote:

But surely on this occasion the seller would be ok as she has an email from buyer stating the problem - would that not be proof enough that the item had been received?!

No, Paypal aren't interested in emails, only proof that the item has been delivered.

shellsuit

richto wrote:

No it means Special Delivery. Recorded is not online trackable.

Recorded is trackable online.

natjay_2

The title of your auction is misleading saying leather trousers, this could lead the buyer to believe that they are buying leather and not leather look.

I think the error is on your part and you should give the buyer a full refund and pay for return postage, I know you state in the description that they are leather look but the title is misleading

richto

NO, the title is not part of the description. Read Ebay Rules. The title is for relevant search terms.

shellsuit

richto wrote:

NO, the title is not part of the description. Read Ebay Rules. The title is for relevant search terms.

http://pages.ebay.co.uk/help/sell/title_desc_ov.html

• Use descriptive keywords that clearly convey what you are selling

richto

shellsuit wrote:

Recorded is trackable online.

Then they have recently changed the service - it was not previously.