Can anyone advise please...buyer wants refund

emmaBZ

hi i recently sold a pair of leather look trousers and now buyer is asking for a refund as they are not leather... item no. 260049907459 it does state LEATHER LOOK in my listing do i refund...or not...if so how... and if not can they do a charge back on paypal...sorry butnot had any probs like this before

pinkgem

I wouldn't refund since you clearly stated leather look in auction description

they could attempt a paypal chargeback but i believe there is now a $25 dollar charge to buyer if funds are recovered so they would not get anything back

ps - looks like your buyer has a leather fetish

http://cgi6.ebay.co.uk/ws/eBayISAPI.dll?ViewBidItems&userid=beamish4444&completed=1&all=1&rows=25&sort=3

~cleo~

no i wouldnt refund as u stated they are leather look - if u were feeling generous u could offer to refund them if they returned them at their own expense and then do a mutual to get ur fvf back

shellsuit

They can do a chargeback with Paypal, especially as you didn't send the item with tracking (standard rate on the listing)

They could just say they haven't received them and get their money back that way, that's why you really should send everything with tracking if the buyer is paying with Paypal.

emmaBZ

hi shellsuit can you tell mewhat you mean by tracking....o you mean recorded delivery?

frivolous_fay

I'm not sure why people keep mentioning paypal charges... I've yet to hear from anyone who has been hit by one, although I agree pp's wording is very misleading.

shellsuit

emmaBZ wrote:

hi shellsuit can you tell mewhat you mean by tracking....o you mean recorded delivery?

Yes, either recorded or special delivery. If someone does a chargeback on you, you need to provide Paypal with proof of it being delivered, not just sent and you can only do this by providing them with a tracking number (a post office receipt won't do)

grandslamgirl

But surely on this occasion the seller would be ok as she has an email from buyer stating the problem - would that not be proof enough that the item had been received?!

Hintza

I must have read it the same way as the buyer. I didn't notice the word look in the wording and i read it a couple of times. Quite spooky actually that I couldn't see the word look.

anyway it says leather in listing (no mention of look) I think it would be pollitic to offer a refund in this case?

Jo6673

It doesn't say "look" in the title which is a bit misleading- I'd cut your losses before the leather freaks kick up a fuss- its not going to bleed you dry at that selling price- not worth the grief or being slated on feedback really

emmaBZ

actually i think she could be trying it on...just re-read e.mail and it says she paid £3.99 for item and £3.99 p&p she actually paid £2.00 p&p i sent a message and wait to see what reply i get...