Busy branches

glider3560

Lokolo wrote: »

Yeh! My local lloyds still (or did about a year ago!) use the put money in an envelope and stick it in a post box!

The HSBC branch where my account is held still has the paying in machine where you put the deposit in an envelope and place in the chute.

I much prefer my (now) local branch which is fully automated. Has escalators up to counter service, which I've only used once when the coin machine wasn't working.

Bloomberg

cgk1 wrote: »

but it's self-selective - if you are not using the internet, you aren't going to be here saying you aren't using the internet!

Not everyone who uses the internet trusts on line banking.

jennifernil

p { margin-bottom: 0.21cm; } I normally get any cash I need from the ATM, but if I have a cheque to pay in I prefer to hand it to a human and get a stamped receipt!

Our quick deposit box is just a letterbox type.

huw01

jennifernil wrote: »

p { margin-bottom: 0.21cm; } I normally get any cash I need from the ATM, but if I have a cheque to pay in I prefer to hand it to a human and get a stamped receipt!

Our quick deposit box is just a letterbox type.

HSBC seems to be miles ahead of the other banks on the automated machine front. Most branches have an automated paying in machine that gives a recipt and also the statement/payment/ banking machine which you can perform most transactions on it. As for those who have the coin counting machines - wow, they are something else.

A thumbs up from HSBC and First Direct customers

claire07

I have a Barclays branch in the shops a few hundred yards from me so I try to use it as often as possible to hope they keep it open. It used to be packed but now it's deserted as everyone going through the doors is regarded as a target and pestered about insurance, savings accounts, credit cards, etc. and people just don't want the hassle. It's probably a deliberate ploy by head office and they'll use the fact that no-one goes in any more as an opportunity to close it.

pmduk

Bloomberg wrote: »

As a regular reader of this forum I get the impression that a large proportion of people use on line banking. With this in mind I cannot work out why branches are so busy. There is not

I reckon it's not surprising that people who are happy to use online forums are also happy to use online banking. However, as online users are not necessarily a representative cross-section of bank users it isn't reliable to extrapolate from our experience.

p00hsticks

huw01 wrote: »

HSBC seems to be miles ahead of the other banks on the automated machine front. Most branches have an automated paying in machine that gives a recipt and also the statement/payment/ banking machine which you can perform most transactions on it.

I think Nationwide are also pretty good on this front too - as far as I can recall their ATMs have always all been able to accept cheque and cash deposits and issue a receipt. They're msotly outside the branches too, so there is no need to wait for banking hours.

HSBC certainly seems to be leading the way on coin sorters though !

Cash-Strapped.T32

Spooneroonie wrote: »

These queues (in my experience) are often caused by local small business people paying in significant volumes of cash / cheques and coins, which take the tellers a long time to process, so effectively close a service point down for 10-15mins, so that creates back-log for 'normal' customers.

Hell, I work for a multi-million pound company with all the facilities & electronic payment shennanigans you can think of, and until very recently I *still* had to queue up in the local Nat-West every week while the girls sifted through several hundred cheques - I always felt guilty for holding them up so badly..

Thankfully we've now moved to giro-cheque banking at the post office, but I still have to queue up while they count my cash every week (gah)..

ChiefGrasscutter

Lokolo wrote: »

Yeh! My local lloyds still (or did about a year ago!) use the put money in an envelope and stick it in a post box!

Lloyds still have this system: - and of course it doesn't give out a receipt
One one occassion a cheque paid into one of those secure boxes by me clearly stayed in there all day and indeed overnight without the secure box being looked at as my account showed it was entered up the next day.

So now (and because I need a bank receipt stamp on the paying in book) I queue up to pay in a cheque.

casper_g

p00hsticks wrote: »

I think Nationwide are also pretty good on this front too - as far as I can recall their ATMs have always all been able to accept cheque and cash deposits and issue a receipt. They're msotly outside the branches too, so there is no need to wait for banking hours.

HSBC certainly seems to be leading the way on coin sorters though !

The other excellent feature of the cheque paying-in machines in HSBC is that the receipt includes a scanned image of the cheque(s) you've paid in, so you have a record of all the info on there including the amount. The machines I've used elsewhere (and the ones they used to have in HSBC) only list the total amount the customer claimed to have deposited, which is much less useful in the event of a dispute later.