Virgin Mobile - no signal

ACDeag

Woody67 wrote: »

I have found out that VM 'piggyback' T-Mobiles masts, T-Mob have done a deal with Orange to share masts therefore needing less masts. The result is VM customers will have huge areas of the UK with no coverage yet be tied into contracts! Shouldn't be legal!

This is twisted logic, makes no sense.

T-Mob and Orange are now owned by the same company, they are going to merge networks, this means that where there was no T-Mob coverage but there was Orange you will now get coverage and the other way around.

sparky93

EE have not closed any mobile sites yet. They will only closedown sites if there is no requirement for it. Any site changes like this will only occur once the 'roaming' works on the other mvo's such as virgin/tmob.

Woody67

I have to say if you get a good signal at home but not one at work indoors but get one outside then that is difficult to get out.[/QUOTE]

No signal either indoors or outdoors, I have now found out a colleague at work has exactly the same issue so it must affect all VM customers working in the same area as me (Which is a built up business area of the town)

Woody67

T-Mob and Orange are now owned by the same company, they are going to merge networks, this means that where there was no T-Mob coverage but there was Orange you will now get coverage and the other way around.[/QUOTE]

There is no T-Mobile mast in the area, there is an Orange one, manual access to this mast only allows emergency calls so your information is incorrect!

Inner_Zone

Woody67 wrote: »

There is no T-Mobile mast in the area, there is an Orange one, manual access to this mast only allows emergency calls so your information is incorrect!

No it not incorrect. I have been using both T-Mobile and Orange on my T-Mobile phone since last autumn. BUT you have to register on your networks website.

sparky93

from 1st feb, EE are rolling out updates to all tmob/ora users to share. if this has not yet happened to you then you can opt in faster by going to orange.co.uk/share or t-mobile.co.uk/share

mrsr

Inner_Zone wrote: »

No it not incorrect. I have been using both T-Mobile and Orange on my T-Mobile phone since last autumn. BUT you have to register on your networks website.

Virgin still only use T-Mobile at present there are talks taking place on the Orange issue.

Woody67

UPDATE: Still little or poor signal, tried phoning their helpdesk, got hung up on 3 times without even getting the opportunity to talk to anyone, decided to email them and let them know that I consider them in breach of the contract and that I will consider it cancelled after they take a final payment next month (more than reasonable in my opinion given that I have had a virtually useless phone at a cost of around £100 so far this year)

gjchester

Woody67 wrote: »

UPDATE: Still little or poor signal, tried phoning their helpdesk, got hung up on 3 times without even getting the opportunity to talk to anyone, decided to email them and let them know that I consider them in breach of the contract and that I will consider it cancelled after they take a final payment next month (more than reasonable in my opinion given that I have had a virtually useless phone at a cost of around £100 so far this year)

First it doesn't matter what T-Mobile or Orange do with masts, it's got nothing to do with you, you are not on that network. Don't use that as an argument with Virgin. Your issue is the lack of Virgin coverage, who they happen to piggy back on is not relevent don't let it confuse the matter.

You mentioned Texts taking ages, thats not an issue either, Text has never been classed as time critical, so getting them late or in an odd order is not grouind for complaint no matter how annoying it is.

With regards to your issues, whilst you may think this is reasonable if you cease payment but without hitting the mimimum term you will be in breach of your contract.

Please don't cancel the direct debit until you have talked to them, you can always use a landline to make that call, or write it all down with the times and date you've logged faults and post it recorded deliver, write that you are paying the line rental under duress to ensure goodwill. Email is not trackable or secure so it will not be actioned.


Cancelling the DD WILL NOT cancel the contract it will go on and get in arrears with a resulting bad credit recor, possible court visits and debt collectors if the debt is sold on. You would be the debter and thus the one in the wrong by not paying your contractual agreements.

Please talk to Virgin before you take drastic steps liek stopping the DD, make sure they know the issues and that you have logged every fault, if you've never logged a fault they won't know you have an issue.

Woody67

I have been in touch with trading standards who agree that they are in breach, they have told me to write a letter and send it recorded giving Virgin 14 days to respond, I have done this quoting the Sale of Goods and Services Act as recommended, I also emailed the letter to the head man, a Mr Neil Berkett, at least his PA has come back to me saying they are looking into it. Out of interest can an individual be held to a contract when one was never signed?