Virgin Mobile - no signal

Woody67

I have a mobile with VM which up until the last 3-4 weeks has been fine, (apart from being overcharged on 4 out of the 10 monthly statements by a small amount) however now I find that I recieve texts I have been sent randomly sometimes within minutes sometimes up to a day later and occasionally not in the order they were sent, I also don't recieve calls where the caller gets a message saying the the phone is unavailable. I have contacted VM who basically don't want to know, they say I am tied into the contract despite not having a signal much of the time. Today I have spent over an hour on the phone to them to try and resolve the issue but to no avail! I am close to cancelling the DD and saying see you in court:mad: Any advice as to where I stand would be welcome!?

JJ_Egan

I am close to cancelling the DD and saying see you in court:mad: Any advice as to where I stand would be welcome!?

loads of posts here on this subject . Basically if you default on the contract by not paying you end up with a bad credit record debt collectors etc .They will cause a lot of trouble for you and do not even need to go as far as a court to do so .

How old is the phone under 12 months its subject to sale of goods act .
How long more on your contract .
The phone is not part of the contract by the way .


jje

Woody67

I don't think the phone is the issue, I think the problem is that for whatever reason I have next to no signal where I work, surely if they can no longer provide a service where I need it then they are in breach of the contract? I really wish I had stayed with a PAYG where I could have just thrown the SIM away and got one from another company!

MRC_2

Have you previously been able to get signal in that area and now cannot? If so, they should raise an investigation as to why.

Is there no signal just in work, or on the street? - Don't forget networks can only support street level usage.

Have you tried a new sim card if it previously worked fine?

Aslong as they can see you use your allowances then as far as they're concerned, you are using their service. Signal isn't guranteed..

Hammyman

I have the same problem with Orange WITH A SIGNAL and it took them three months to finally admit that the cell site covering my area is over subscribed on 3G. Manually telling the phone to use GSM solves the problem.

Jonno71

Hammyman wrote: »

I have the same problem with Orange WITH A SIGNAL and it took them three months to finally admit that the cell site covering my area is over subscribed on 3G. Manually telling the phone to use GSM solves the problem.

This is interesting as I am with O2 and both myself and my girlfriend at home have had no 3G signal for a month. I wonder if, in some way, it's connected (O2 being over-subscribed aswell)

Woody67

I have found out that VM 'piggyback' T-Mobiles masts, T-Mob have done a deal with Orange to share masts therefore needing less masts. The result is VM customers will have huge areas of the UK with no coverage yet be tied into contracts! Shouldn't be legal!

JJ_Egan

I have found out that VM 'piggyback' T-Mobiles masts, T-Mob have done a deal with Orange to share masts therefore needing less masts. The result is VM customers will have huge areas of the UK with no coverage yet be tied into contracts! Shouldn't be legal!

TM have always been the Virgin network supplier .
At some stage in the future Virgin say the network they piggyback off will include the new dual TMobile/Orange network .

jje

Woody67

Tried the SIM in a different brand of phone, exactly the same issue with the same 'dead zone' around where I work, Ofcom say I need a 'deadlock' letter, which not suprisingly VM are refusing to give..

Tulip

The other week my Mobile phone had no signal at all,mine is on contract and is a new phone,rang up VM who told me they had taken down the network to put in some new parts as they had to remove the old parts as they were not working anymore and they were working in my area at the time,could make call to my parents on it,within an hour I had my signal back and has been ok ever since and VM reassured me my phone was fine

flyingscotno1

Woody67 wrote: »

Tried the SIM in a different brand of phone, exactly the same issue with the same 'dead zone' around where I work, Ofcom say I need a 'deadlock' letter, which not suprisingly VM are refusing to give..

OK no signal inside or outside or both?

What does Signal checker say? http://www.virginmobile.com/vm/ukCoverage.do?contentId=coverage.in.uk.howdoi.sm235

I have to say if you get a good signal at home but not one at work indoors but get one outside then that is difficult to get out.