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Tesco mobile - HELP!!

2

Comments

  • breeze0501
    breeze0501 Posts: 8 Forumite
    lucylucky wrote: »
    Friends son ran up huge bill (hundreds of pounds) using Youtube but that was a contract phone.

    I would have thought that PAYG should not have allowed this
    Am taking a bit of comfort from the fact that we weren't completely stupid from thinking the same as most of you guys.
  • breeze0501
    breeze0501 Posts: 8 Forumite
    Ypaymore wrote: »
    If you have not signed up to a contract it sounds like yet another Tesco Mobile xxxx up !
    Defo NO contract - do Tesco have a rep for this kind of thing then?!
  • Ypaymore
    Ypaymore Posts: 2,802 Forumite
    breeze0501 wrote: »
    Defo NO contract - do Tesco have a rep for this kind of thing then?!

    I have found personaly there contract customer service left a lot to be desired.It took me about 7 visits to the store phone shop and numerous calls to customer service to rectify problem. They promised a number of callbacks that didnt materialise. I hope yours is resolved more speedily.:D
  • Rusty!
    Rusty! Posts: 2,076 Forumite
    Part of the Furniture Combo Breaker
    Are you 1000% sure it was a PAYG deal and not a 30 rolling agreement? Can't see how else it could happen.
  • MissKeith
    MissKeith Posts: 751 Forumite
    Do you pay via direct debit or just top up with vouchers?
    Have I helped? Feel free to click the 'Thanks' button. I like to feel useful (and smug). ;)
  • spannerzone
    spannerzone Posts: 1,566 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Rusty! wrote: »
    Are you 1000% sure it was a PAYG deal and not a 30 rolling agreement? Can't see how else it could happen.


    I wondered that, maybe their £10 a month / £40 capped SIM only deal? link with the unfortunate £4 per MB for data... maybe that's where the £10 / £30 figures came from (in error?)

    Let's hope it's en error an is PAYG

    Never trust information given by strangers on internet forums
  • sabretoothtigger
    sabretoothtigger Posts: 10,036 Forumite
    Part of the Furniture 10,000 Posts Photogenic Combo Breaker
    If he is under 18 they have extended credit illegally. Dont think I'd worry unless you signed the paperwork yourself
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    10/40 capped looks like a plausible hypothesis, but surely the procedure in a shop for a contract sim has to be absolutely different from the one for a PAYG sim available at all checkouts.
  • lucylucky
    lucylucky Posts: 4,908 Forumite
    grumbler wrote: »
    10/40 capped looks like a plausible hypothesis, but surely the procedure in a shop for a contract sim has to be absolutely different from the one for a PAYG sim available at all checkouts.

    Indeed it is, you have to fill in a form and be accepted for the contract, even if it is a 30 day rolling one.
  • silvercar
    silvercar Posts: 49,799 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Name Dropper
    Even on their 30 day rolling contract, once you use up more than three times your monthly tariff, the phone gets blocked until you make a payment. The credit limit is automatically set at 3 x monthly payment.

    I know this because mine got blocked from abroad, when I phoned to complain they said it was in the T&C.
    I'm a Forum Ambassador on the housing, mortgages & student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
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