Bought a new tumble dryer, website said 5 year guarantee but manufacturer says 12 mo.

cautiousjon

Hi,

I recently bought a new AEG Electrolux tumble dryer from 365 Electrical. The web address is 'ww.365electrical.com /T56840L.html' (edited to pass MSE filter). The page clearly states that the dryer comes with a 5 year parts and labour manufacturer guarantee, however, the booklet that comes with the dryer only says 12 months. The website's terms and conditions page says...

All product information shown on the website is believed to be correct and accurate from the source material (i.e. manufacturer's documentation). However we regret that we cannot be held responsible for any errors or omissions.

Is this correct? Can they not be held responsible? Do I have any recourse? I have opened the packaging of the dryer (which is the only way to get the manufacturer booklet as it's deep inside the dryer itself) but I don't intend to switch the machine on until I have found out what I should do about this lack of guarantee. I would like to keep the machine but want the 5 year guarantee as that was the main driving force behind buying this particular machine.

Does anyone know what I can do?

Thanks very much,
Jon


EDIT: According to several websites I've browsed, it seems as though I might be able to get some recourse through the Sales of Goods Act which says that the goods you buy must be as described, which I think in my case means offering a 5 year guarantee. Has anyone used the SOGA in a similar situation, or knows whether it might apply in this situation?

ww.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/DG_182935

Equaliser123

You have a claim for misrepresentation. Did you pay by credit card?

halibut2209

Don't forget, just because they say that they are not responsible for errors, it doesn't mean that that is true

cautiousjon

Equaliser123 wrote: »

You have a claim for misrepresentation. Did you pay by credit card?

Yes, by Egg Money World MasterCard. I've spoken to someone from Egg who said I have to contact the company first. The company will probably make me write a written complaint to their Head Office.

halibut2209 wrote: »

Don't forget, just because they say that they are not responsible for errors, it doesn't mean that that is true

I was wondering, how do you tell them that without... telling them that?

anmarj

John Lewis are offering a 5 year gurantee but it is one that you have to apply for using the form on your site, wondering if someone has seen something and taken it as that is what they offer, some of the other sites state 1 year guarantee, have you tried emailing them, would also take a screen shot for reference just in case they claim that nothing is on their site

found this in their terms and conditions

All items carry a minimum twelve months parts and labour guarantee issued by the manufacturer which is subject to provisions that the appliance:

Has been used solely for domestic purposes and is on domestic premises; ie. not for commercial or trade use.
Has been used solely in accordance with the instruction book.
Has not been subject to misuse, accident, modified or repaired by anyone other than the manufacturer's service engineers.

We do offer extended 3 and 5 year warranties which cover parts, labour and accidental damage. These are underwritten by Domestic and General and can be purchased over the telephone. More details are available from our sales advisors.

shortchanged_2

Yes you have recourse. You have made a purchase that was influenced by something that was implied to be included when they are saying it wasn't.

Cautiousjon you need to pursue as you already identified the SoGA.

A good idea would be to contact Consumer Direct who are usually good at pointing you in the right direction and give good advice. They are linked to trading standards and they keep a log of your complaint.

cautiousjon

Thanks for your help everyone. I will contact Consumer Direct and contact the company I bought the dryer from. I'll update the thread when I know more.

mo786uk

I would consider the distance selling regulations (you get 7 days cancellation period when buying online)

its a lot less messy than the SOGA as you dont have to give a reason when you want to return the item

Esqui

The retailer should have a separate form to fill in and send to AEG

cautiousjon

mo786uk wrote: »

I would consider the distance selling regulations (you get 7 days cancellation period when buying online)

its a lot less messy than the SOGA as you dont have to give a reason when you want to return the item

I thought that I would have to pay a restocking fee? I have opened up all the packaging but not switched the machine on. I'd ideally like the company to just give me a 5 year warranty and let me keep the dryer, or at least give me a refund and remove the warranty mention from all their AEG Electrolux dryer webpages as it is wholly misleading to me and other people.

Esqui wrote: »

The retailer should have a separate form to fill in and send to AEG

I considered this but I don't think AEG offer free five year warranties anymore by virtue of the fact that there was a booklet offering me to "extend" my warranty to five years by paying £160.

EDIT: I guess I could potentially return it under DSR (if it's completely free) and buy it from a competitor which has 'free 5 year warranty' in big writing all over their webpage: ww.electricshop.com/free-standing-tumble-dryers/aeg-t56840l-7kg-condenser-dryer-in-white-with-free-5yr-warranty/invt/t56840l/

mo786uk

i seriously would not keep the item if only the shop offer you a 5 year gurantee - it will be worthless IMO

DSR - cannot charge you restocking but can charge you return delivery if they made it clear when ordering

Under SOGA return would have to be to their cost so it depends if they will pick it up free of charge i guess.