Phone Stolen- calls made by thief, liability?

leif_2

My brothers phone was stolen. He studpidly didn't inform orange straight away, instead waited four days. The thief called Bangladesh amongst other places and incurred 280 pounds worth of calls within the four day period. Orange admits that they know these calls were not made by the person who owns the phone, but states that the contract holder is still liable to pay for them. Is there anything you can do or is there any advice about how to avoid paying for it? If anyone knows of a way around paying that would be amazing!

billa_champion

Hi can't offer advice, but out of curiosity, how did Orange know your brother didst make them?

yrp01

I have worked for Tmobile before and since orange and them are the same now i can pretty much tell you unless you go through customer relations you have no chance even if you talk to a manager they will just say sorry we have a 24hr line to report this and say nothing sorry but thats how these things used to go down when i worked there

robt_2

yrp01 wrote: »

I have worked for Tmobile before and since orange and them are the same now i can pretty much tell you unless you go through customer relations you have no chance even if you talk to a manager they will just say sorry we have a 24hr line to report this and say nothing sorry but thats how these things used to go down when i worked there

And quite rightly too in my opinion. Opens your company up to a whole load of fraud otherwise.

tazdevil01985

Your brother is responsible until he calls to advise his phone has been stolen. No way around it

Wintermute

tazdevil01985 wrote: »

Your brother is responsible until he calls to advise his phone has been stolen. No way around it

Pretty much and most of the time the advisor will say "I know you didn't make those calls" because the customer has just told them that, they wont have any way of knowing before hand.
If you lost or had your bank card and PIN stolen would you really wait 4 days before reporting it?

wantmemoney

unfortunately there are a lot of unscrupulous companies and crooks around these days.

DUTR

leif wrote: »

My brothers phone was stolen. He studpidly didn't inform orange straight away, instead waited four days. The thief called Bangladesh amongst other places and incurred 280 pounds worth of calls within the four day period. Orange admits that they know these calls were not made by the person who owns the phone, but states that the contract holder is still liable to pay for them. Is there anything you can do or is there any advice about how to avoid paying for it? If anyone knows of a way around paying that would be amazing!

Was it an iphone?
Anyways I agree with the others, your bro is gonna have to pay up and shut up

PNPSUKNET

should of reported it right away, will learn the hard way with the bill

jenniewb

DUTR wrote: »

Was it an iphone?
Anyways I agree with the others, your bro is gonna have to pay up and shut up

Confused! Does it matter which handset he had?

simax

One of the main exclusions for Orange Care is unauthorised calls. Up until the point you report the phone as lost/stolen you are liable for all charges. Quite clearly stated in the Orange Care Terms and Conditions.