Need some advice please for my Mum - regarding neighbours

dontone

Long post so apologies.
I would like to ask for some advice on behalf of my Mum. She is having a spot of neighbour trouble.
Background is her neighbours have lived next door for approx 3 years they are from either Hungary or Bulgaria. The house is a rather small 3 bed semi. In this house lives a married couple, their 10 children :eek: and one of the husbands relatives who turned up approx 2 months ago.
The kids are aged between 3 to 17, none of the adults work, but spend their time drinking vodka, beer, whisky basically anything they can get from the local store. What has been happening is that they have been partying, a lot. The drinking starts at around 9am in the morning, and doesn't stop until around 3am the next day. They have other relatives who live in the same village, so can be up to 30 people in the house at once.
My mum is having to put up with loud music (the husband likes to sing Elvis songs on the karaoke machine) thumping from their dancing because all the floors are laminated and violent shouting matches.
They always send one of the kids round the next morning to apologise using "child birthday" as the reason to party. Not only that, they refuse to put the correct bin out on collection day, so rubbish is piling up all over the garden, they have thrown out a sofa last year on the garden and have piled rubbish on that, causing foul smells and my mum has seen rats. They have put a huge satalite dish on the front of the house, held on by 3 rawl plugs and screws and a bit of wood underneath because of the weight - it's only 15 feet from the floor.
My mum has reported them to their landlord, and the council. The problem is that as soon as she says they are foreigners, and will need a translator, both seem loathe to help, they say they will look into it and call her back - it never happens. She is concerned for the kids too due to the violent arguments. I have told her to phone the police, which she did, and they never showed up. I've phoned the council on her behalf and never got anywhere either, it's like no-one wants to help. My mum isn't in the best of health, and she just wants it to stop.
Everyone she has tried is next to useless, she's done the council diary log thing, to no avail. Is there any other place where she can contact for help?
Sorry for the long post, I just feel a bit helpless and upset for her.

Amanda65

Your poor mum - would these people be of help ?

http://www.environmental-protection.org.uk/noise/environmental-noise/noise-pollution/

Jojo_the_Tightfisted

At least they apologise. And people do tend to have children at similar times of the year - my family was Jan/Feb, SIL's were June/July. So it could be that there have been a bunch of birthdays recently.

Other than that, I forget the recycling rules every week and have to read the leaflet again, so when your native language is Hungarian, it must be harder to grasp.

Amanda65

Jojo_the_Tightfisted wrote: »

At least they apologise. And people do tend to have children at similar times of the year - my family was Jan/Feb, SIL's were June/July. So it could be that there have been a bunch of birthdays recently.

Even taking this into consideration I think to be drinking and partying from 9am to 3am is a little excessive for a children's party :eek:

Guinea_2

Amanda65 wrote: »

Even taking this into consideration I think to be drinking and partying from 9am to 3am is a little excessive for a children's party :eek:

I agree! I think this is very excessive and also very selfish. Perhaps if they were students & Mum lived in a particularly studenty area then you could perhaps understand this once on a while. It seems that this has been going on a while....how often per week does it happen? Have you managed to speak to a "real" person at the council or police? I find that when you ask for people's names they tend to be more willing to get back to you for fear of complaints re. not being very helpful!

tealady

Noise from music and rubbish which attracts rats are matters for her local council Environmental health officer so she needs to contact them.

Sagaris

Inform the local Councillor, they can usually kick a few bums into doing something - also the Community Safety department at the council. Ours has a designated phoneline where you can phone and leave reports of anti social behaviour such as you describe.

I'd also get on to the police and Environmantal Health, and keep on reporting it, also filling in a noise/disturbance log for everything too - if your mum 'goes quiet' everyone will assume it's not bothering her or the noisy neighbours have gone away.

We had a similar problem a few years back and it's horrible, you expect peace and quiet in your own home!

puppypants

Could your Mum put in for a transfer, maybe to an oap bungalow, in view of her health? Perhaps her GP would back her on this. Or how about her contacting her MP?

It must be awful living as she is now. It makes me mad that the non-native of the population are p*ssyfooted around and the indiginous population has to suffer!! Hope she gets it sorted soon.

Bloomin_Freezing2

puppypants wrote: »

Could your Mum put in for a transfer, maybe to an oap bungalow, in view of her health? Perhaps her GP would back her on this. Or how about her contacting her MP?

It must be awful living as she is now. It makes me mad that the non-native of the population are p*ssyfooted around and the indiginous population has to suffer!! Hope she gets it sorted soon.

I totally agree with you here! It's taking the pee! I'd also suggest social services, the children clearly are not being looked after properly if pretty much 24 hour drinking is going on and judging by the state of the property.

Your poor poor mum OP, I really feel for her. Is it her own house she lives in or rented/council? If she can possibly be moved I'd try that route too. Definately go to environmental servicea for the rats/rubbish and the noise. Keep on at the police they have a duty to call in how ever much they may not want too.

Glad to see my husbands taxes are not going to waste, how heartwarming it is to know they are supporting this wonderfully large family. NOT!

patchwork_cat

puppypants wrote: »

Could your Mum put in for a transfer, maybe to an oap bungalow, in view of her health? Perhaps her GP would back her on this. Or how about her contacting her MP?

QUOTE]

The OP does not say that her mum is a council tenant, to my knowledge. Are people from the EU entitled to claim benefits whilst resident in this country? I believed they were free to come and work, but not claim benefits, open to correction if this is wrong.

sueeve

I am sure that environmental health should be informed, and a careful log kept, and sent at intervals to both environmental health and local council member. If nothing useful back write again with copies to MP. Even the cc Member of Parliament should get some reaction.
If it is council/ housing association property surely such overcrowding is not permitted.
Recycling routine not a problem, just look at what everyone else has put out.