who do i complain to

tinktinktinkerbell

cassieB57 wrote: »

If it is clerical, he would get an error message when he tried to enter your signing confirmation; ask him to turn the screen around and show you. It's no problem to do, and I do it all the time especially when someone has had problems from JCP forgetting to up date signing, or in fact delayed payments for any other reason often not the jobcentre's fault.
To answer you question, you need only write a letter to the jobcentre manager. It could be a training need if the person is inexperienced; I'm not happy when one side blames the other, it's not good customer service for a start, as they may not have all the facts! it also undermines staff in the jobcentre to keep being accused of mistakes when actually it wasn't their error.

it was defo his fault

thank you, i will write a letter, i wouldnt mind if it was a one off but it isnt, its every time i see him, no one else has had a problem putting it through properly

im going to start asking him to do it when im there and show me the screen in future

tcr wrote: »

The benefit delivery centre might not have told the job centre that you're back on opstrat. So when the job centre staff member picks up your signing unit, it's got "clerical" writ all over it, to prompt him to email the benefit delivery centre to tell them you've signed on. And in good faith, that's what he does.

It's not the fault of the staff member as such, it's a glitch in the matrix. It'd be unfair to lodge a complaint about that individual, although you've got grounds to criticise the breakdown in communication.

its definitely not clerical, no one else has had a problem putting it through

oldmotherreilly

A claim can be transferred to clerical at any point during the life of a claim and this happens for numerous reasons. As previous posters have said, there would be no reason for him to not put your evidence on, as not doing so results in more work for him. The person you are speaking to at the contact centre may be able to access certain dialogues on the benefits computer, but if they were to try to input the evidence on, they would probably get an error message saying transferred /being transferred to clerical. Some call centre staff do not seem to realise that this is the case and give incorrect information to customers, thus infering that JCP employees are not doing their jobs properly when in actual fact it is the other way round. Obviously you, as the customer, can only rely on the information given to you by those representing JCP but it sounds to me that you have been given incorrect advice by the contact centre. There is always the possibility that they are correct but in this instance, I doubt it.
BDC will 'build' your claim again if it is at all possible, as it is much easier to run your claim on the computer than to do so clerically.

tinktinktinkerbell

the claim is NOT clerical! the woman on the phone i spoke to (at the job center i sign on at) said the claim was not clerical and that she could put the money through and that there was no reason that my advisor could not have put the money through

it only happens (bar one time) when i see this particular bloke, no other person (bar one time) has had a problem putting the money through

jamespir

can you write in

tinktinktinkerbell

jamespir wrote: »

can you write in

im going to speak to them next time im at the job center and ask for a form or a address so i can write and complain

and the next time i see this bloke im going to ask him to do it while im there, see if there really is a problem

cassieB57

tinktinktinkerbell wrote: »

im going to speak to them next time im at the job center and ask for a form or a address so i can write and complain

and the next time i see this bloke im going to ask him to do it while im there, see if there really is a problem

The address to write to is the manager at your jobcentre if you are complaining about a member of staff there

ajones28

I have had numerous problems with the Jobcentre/ BDC; it's really infuriating - as soon as you start to complain and become a little bit assertive (not aggressive-I know the difference:)) they say they won't help unless you calm down. I have come off the phone to the BDC or out of the JCP in tears because I'm so frustrated that they are both telling me different things, then blaming each other for their errors.

What they don't realise is we need our money on the day it's due. We don't keep a little bit put away for the times our benefits are going to be late because we can't afford to!

I would definitely ask the receptionist at the JCP what their complaints procedure is, then follow it through and report this man who obviously needs some training quite badly. What I will say is the JCP and the BDC both work on different systems, but as far as I know they can also view the alternative page, just can't amend it. So that's no excuse.

Good luck in your fight, they need to realise that they are playing with peoples lives by not doing their job, maybe not intentionally, but it's just as dangerous.

darkrev

I would ask an organisation to complain on your behalf, welfare rights or CAB or the like. you are in a vulnerable position and no matter who is right or wrong you still have no money and they could keep this up for a while if you go about it the wrong way so seek proper advice and use a support organisation to work with you as a safe guard. even a trade union or free legal advice from your house insurance people is better than just going for it without help. good luck x

[Deleted User]

maybe email your mp ask him/her to look into it,after all they get paid for looking after your rights

emsywoo123

Is there a glitch in the Matrix on this thread :rotfl: :rotfl: :rotfl: