who do i complain to

tinktinktinkerbell

i have a complaint about some people at the JCP, how do i go about complaining about them/what theyve done? do i have to go into the JCP or can i do it online?

ive looked on the direct gov site and i couldnt find anything

thanks for any help

jamespir

theres posters in the job centre that say how to complain

tcr_3

tinktinktinkerbell wrote: »

i have a complaint about some people at the JCP, how do i go about complaining about them/what theyve done? do i have to go into the JCP or can i do it online?

ive looked on the direct gov site and i couldnt find anything

thanks for any help

Congratulations on your 17,000th contribution to MSE.

Is your complaint about the Job Centre itself or the benefit delivery side of things ? Only ask because there's no point complaining to one if it's about the other.

If it's employees at your local Job Centre you're on about, either phone & ask for the office manager or drop by and collect/complete a complaints form. If you're not happy about his/her response, take it to the District Manager instead.

dmg24

Before complaining, it is always worth considering whether they have actually done something wrong, or whether they are just enforcing your JSAgreement.

tinktinktinkerbell

dmg24 wrote: »

Before complaining, it is always worth considering whether they have actually done something wrong, or whether they are just enforcing your JSAgreement.

saying he cant put the evidence through the computer to say we have signed because the claim is clerical (its not) so the money is not paid (again, 4th time this has happened) but not telling someone else so they could do it (even though there was no reason he couldnt do it)

tcr and james, thanks

cassieB57

tinktinktinkerbell wrote: »

saying he cant put the evidence through the computer to say we have signed because the claim is clerical (its not) so the money is not paid (again, 4th time this has happened) but not telling someone else so they could do it (even though there was no reason he couldnt do it)

tcr and james, thanks

How do you know that the claim is not clerical? i cannot understand why he would say it was if it was not; it is easier to just tap the details in, there would be no reason to just lie to you.There is nothing to be gained from lying about it.
If it is clerical then usual procedure is to fax or email the benefit delivery centre to confirm you have signed, so they can issue a payment.

tinktinktinkerbell

cassieB57 wrote: »

How do you know that the claim is not clerical? i cannot understand why he would say it was if it was not; it is easier to just tap the details in, there would be no reason to just lie to you.There is nothing to be gained from lying about it.
If it is clerical then usual procedure is to fax or email the benefit delivery centre to confirm you have signed, so they can issue a payment.

it was clerical at the start but then they sorted it out so that it wasnt but that was ages ago

also the woman on the phone today told me it wasnt clerical any more when i double checked, even she said there was no reason he could not do it

dmg24

tinktinktinkerbell wrote: »

saying he cant put the evidence through the computer to say we have signed because the claim is clerical (its not) so the money is not paid (again, 4th time this has happened) but not telling someone else so they could do it (even though there was no reason he couldnt do it)

tcr and james, thanks

Is it the same person that has made the mistake each time?

tinktinktinkerbell

dmg24 wrote: »

Is it the same person that has made the mistake each time?

the last 3 times yes

cassieB57

tinktinktinkerbell wrote: »

it was clerical at the start but then they sorted it out so that it wasnt but that was ages ago

also the woman on the phone today told me it wasnt clerical any more when i double checked, even she said there was no reason he could not do it

If it is clerical, he would get an error message when he tried to enter your signing confirmation; ask him to turn the screen around and show you. It's no problem to do, and I do it all the time especially when someone has had problems from JCP forgetting to up date signing, or in fact delayed payments for any other reason often not the jobcentre's fault.
To answer you question, you need only write a letter to the jobcentre manager. It could be a training need if the person is inexperienced; I'm not happy when one side blames the other, it's not good customer service for a start, as they may not have all the facts! it also undermines staff in the jobcentre to keep being accused of mistakes when actually it wasn't their error.

tcr_3

tinktinktinkerbell wrote: »

it was clerical at the start but then they sorted it out so that it wasnt but that was ages ago

also the woman on the phone today told me it wasnt clerical any more when i double checked, even she said there was no reason he could not do it

The benefit delivery centre might not have told the job centre that you're back on opstrat. So when the job centre staff member picks up your signing unit, it's got "clerical" writ all over it, to prompt him to email the benefit delivery centre to tell them you've signed on. And in good faith, that's what he does.

It's not the fault of the staff member as such, it's a glitch in the matrix. It'd be unfair to lodge a complaint about that individual, although you've got grounds to criticise the breakdown in communication.