Aargh MBNA

Brassicks

Dronegc wrote:

Are you serious? Please tell me you're joking, because if you are serious then you really need to grow up.

That's the easiest way to perforate the caller's eardrum. A woman mentioned this childish tactic on the Welsh consumer programme X-Ray last week. The woman's friend blew a whistle down the phone when a telemarketer called. Result: perforated eardrum and a spell in court.

The person at MBNA is doing their job. Don't expect anyone to give you any sympathy if you cause lasting harm to them.

Of course not,however whe they continualy harras after been said no to,is that not childish

sandralovescats

JGWT8M wrote:

Then get a pre-pay mobile cheap and use the internet banking (for MBNA) to change the number and phone the others, you only need your personal details and the last statement to setup the internet access for the MBNA account.

Just put the phone on silent and ignore it when it rings (but keep a note of the calls so you can quote the times and dates to them later).

Then complain to the OFT and FOS, at the very least it'll make you feel better and do as chevalier says and ask them for identity citing the Visa Telephone fraud as your concerns and refuse to identify yourself, they will get really annoyed at that.

They've treated you like !!!!, so do the same to them.

Thank you for that, I never thought of it!

At the end of the day these continuous phone calls are:

1. Illegal
2. Annoying
3. Pointless
4. Harrassment

It keeps some hundreds of folks in work.

However, where someone just posted "that they are only doing their job" that is not true.
You need to listen to the obnoxious attitude from them to comprehend that they are not just doing their job at all. They are downright rude, intrusive, objectionable, obtuse, aggressive and use bullying tactics in order to get you to make a payment.

I have no sympathy for them.

And yes, I did almost use a whistle, but I couldn't find the one I have in the house.

I wrote to them politely requesting no phone calls, by letter only, and that was ignored, therefore their phone calls are "nuisance calls" and the police say "use a whistle".

Batfink

They've lost my custom, at least, due to their methods I've read about on here. I recently opened a current account with Abbey and they asked if I'd like a credit card, so I thought 'why not?'. When the paperwork came I noticed that MBNA provide credit cards for Abbey so I put it streight in the shredder!

Just needs a few other thousand people to do it now and they might change their ways....

Batfink x

ThrobsBlackHat

Why don't you just start speaking back at them in broken french?


Zis phone, err, which button, um, ah yes, allo, may I elp you today? My friend give me new phone, zis new phone, zis new buttons... :beer:

sandralovescats

Batfink wrote:

They've lost my custom, at least, due to their methods I've read about on here. I recently opened a current account with Abbey and they asked if I'd like a credit card, so I thought 'why not?'. When the paperwork came I noticed that MBNA provide credit cards for Abbey so I put it streight in the shredder!

Just needs a few other thousand people to do it now and they might change their ways....

Batfink x

After a problem I had with Barclaycard, I asked the TSO which credit card companies they don't have any trouble with - the answer was MBNA!

Ha!

I have been to the OFT website but I cannot find the link for the online form to report MBNA, Amex and Capital One. I have emailed them, so tomorrow I am reporting those three plus a couple of others.

sandralovescats

ThrobsBlackHat wrote:

Why don't you just start speaking back at them in broken french?


Zis phone, err, which button, um, ah yes, allo, may I elp you today? My friend give me new phone, zis new phone, zis new buttons... :beer:

I like it!!

Or it could be a Manuel from Fawlty Towers - "Que? .......Que?" !!!!!

needaspirin

Report MBNA to the Office of Fair Trading. The OFT are really quite useless, and MBNA knows this, but if enough people report it then something might be done. I have written complaints on behalf of several people in debt and the replies from the OFT are really quite appalling.

Write to your MP.

MBNA is the WORST bank operating in the UK. It is US based and quotes US rules as if they applied in the UK. It administers the credit card accounts for various lenders including Alliance and Leicester and Abbey. Most people will not know that they are in its clutches until they have missed a few payments and get a letter from Joe Sbriglia on A&L or Abbey letterheads.

The problem is that MBNA knows that it can get away with its often illegal practices because it is so big. Who will touch IT?

Harassing, calling people at work, silent calls, are illegal, but does MBNA care?

Until people get together this company will continue to stick its fingers up at everyone including the law.

Perhaps that there should be a Forum on MSE dedicated to MBNA.

sandralovescats

Oh so that is what the silent calls are about! Well! I never knew that!

They use so many different 0800, 0870 and International signals I get mixed up with them all.

sandralovescats

Maybe The Trading Standards Office would be a better place to complain to?

They have powers that the OFT don't have.


Just a thought!

rog2

needaspirin wrote:

Perhaps that there should be a Forum on MSE dedicated to MBNA.

Hi needaspirin - most of us here sympathise with your views and you only need to do a quick search of these posts to see just how many threads have been started by people complaining about MBNA.
Unfortunately, MBNA appear to have skin of the same consistency as a bull elephant - they listen to no-one:mad: :mad:
I am currently being harrassed by MBNA, almost one month after being made bankrupt, yet, at the same time they are sending me letters saying I qualify for their New Platinum Card
As an organisation they are an absolute disaster:mad: :mad: