3 to exit UK

Reluctant_spender

jimmymac87 wrote:

aye, but all I meant was they may be using oranges services in a similar way from next month (although this is only speculation)

I agree it is speculation but here is the paragraph from 3 customer services

"At this time we currently have an agreement with O2 which allows us to roam on their network when outside a 3 service area. The agreement allows our customers to have basic services like calls and text, however, this agreement will come to an end at the start of next year and will be taken up by Orange."

So my questions is when do they swap to the piggyback service when there is no signal or when the piggy back signal is stronger that the 3?

fox1977

it will be interesting to see what happens now that they are about to annouce the pricing for the x series flat fee internet package.

Love skype. Could blow the other operators out the water if it works properly and it would save you a fortune!

http://xseries.three.com/

edna_clouds

Would you be able to cancel your contract with three if you had bought a three phone to use on the basic service of o2 and then found out when they switch over that you cannot receive the basic service on the orange.. I nearly went for the 18month half price offer but was put off as I know orange in my area is not as good as o2..

MrGreen

Reluctant_spender wrote:

So my questions is when do they swap to the piggyback service when there is no signal or when the piggy back signal is stronger that the 3?

Your phone will always try to use the 3 network, when it can't use the 3 network it will connect to Orange.

AMO

Well, if 3 stayed in the U.K. any longer, they'd find it really touch going. I am glad they started up in the U.K. as it was purely 3 that caused all the other networks to try and match 3's volume of minutes in its packages.

Whilst part of it was a change to 18 month contracts, until 3 came along, it got really expensive if you wanted more than 200 anytime any network minutes.

Whatever 3's flaws, them bringing down the cost of calls is something we have them to thank for.

AMO

navid_2

AMO wrote:

Well, if 3 stayed in the U.K. any longer, they'd find it really touch going. I am glad they started up in the U.K. as it was purely 3 that caused all the other networks to try and match 3's volume of minutes in its packages.

Whilst part of it was a change to 18 month contracts, until 3 came along, it got really expensive if you wanted more than 200 anytime any network minutes.

Whatever 3's flaws, them bringing down the cost of calls is something we have them to thank for.

AMO

Agree with AMO, it changed the mobile world in UK.

peddy

jimmymac87 wrote:

aye, but all I meant was they may be using oranges services in a similar way from next month (although this is only speculation)

This is not speculation. It is fact (I work for Orange)

HugoSP

Regarding having problems with Indians.

No, lets NOT try to hang that problem on some sort of prejudice peg. The fact of the matter is that I find it difficult to speak to anyone who fits ANY of the criteria below.
1) has a poor command of the english language, or
2) is poorly trained and has little knowledge of the issues he or she is dealing with, or
3) is completely unaware of the companies responsibilities towards the customers

Three customer services have in the past thrown up people who fit one or more of the above criteria. The absolute classic was when they initially refused to repair a phone that was faulty. A button had disintegrated on a C975 and they tried claiming it was an accident. It was only a phone call direct to Dial a phone and Three HQ in the UK that resolved it. The people dealing with the case had no knowledge of UK consumer legislation and were simply not equipped with the knowledge and training to deal with the case properly. It was not just one operator but the problem was endemic throughout their call centre in India.

Apart from these few hiccups I found Three customer services acceptable. Not brilliant but acceptable. The irratation in having each part of the conversation repeated about 3 times as I went along just to make sure both the operator and I were sure as to what would happen, I could do without. But this was probably a professional approach under the curcumstances. They almost always did what they said they'd do. My C975s kept breaking but they were always repaired within a couple of days. In fact one phone was eventually replaced with a brand new one just as the contract was about to expire.

The Last Three contracts I had each cost me £2.99 per month with cashbacks etc for 500 free anytime cross network mins and 200 texts. I really couldn't complain.

On the other hand, T mobile, who have now been forced to compete are much easier to talk to on the phone, very helpful and steer you in the right direction for free/cheap sim cards etc. The staff are very willing and actually like to talk to people who treat them like a friend.

ukdrummajor

i agree with the above post re having to repeat yourself.........absolute nightmare customer service.