Advice needed to return my jump starter, please help???

Strider590

derrick wrote: »

For future reference this type of Q would be better served on the Consumer Rights board


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The man has a point, this might as well be a thread about an electric toothbrush

Placed in a bettererer location on the forum, it would see far more responses from people with similar experiences.

trinidadone

well under the terms of Amazon, I am responsible, unles it is a Amazon product. In regards to the correct section for this thread, there has been a number of questions, which post service to use, how to contact amazon etc... so it is difficult to put in the right section of mse.

I have contacted a private currier today, and they are collecting tomorrow. Post Office counters wanted £13.50 to send, Myhemes wants £7.12 - Thanks MSE

derrick

trinidadone wrote: »

well under the terms of Amazon, I am responsible, unles it is a Amazon product. In regards to the correct section for this thread, there has been a number of questions, which post service to use, how to contact amazon etc... so it is difficult to put in the right section of mse.

I have contacted a private currier today, and they are collecting tomorrow. Post Office counters wanted £13.50 to send, Myhemes wants £7.12 - Thanks MSE

Still better off on the Consumer Rights board as against a Motoring board as the Qs are Consumer related, i.e Statutory Rights.

If the seller is acting/selling as a business, then Amazons T&Cs mean nothing as the seller will still be liable under SoGA, T&Cs of ANY company cannot take away Statutory Rights.


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trinidadone

I am a bit ticked with this. the seller has now received my faulty jump starter but wont give me a full refund. They tell me they are taking £5.00 off, and wont give me the postage i used to return the product. I contacted amazon, little joy, am I entitled to a full refund and return postage?

wealdroam

trinidadone wrote: »

I am a bit ticked with this. the seller has now received my faulty jump starter but wont give me a full refund. They tell me they are taking £5.00 off, and wont give me the postage i used to return the product. I contacted amazon, little joy, am I entitled to a full refund and return postage?

Posts #21 and #24 gave you your answer.

No business seller can take away your statutory rights.

You have a statutory right to a refund of the cost of getting the thing back to the seller.
This was clearly explained in post #21.

trinidadone

wealdroam wrote: »

Posts #21 and #24 gave you your answer.

No business seller can take away your statutory rights.

You have a statutory right to a refund of the cost of getting the thing back to the seller.
This was clearly explained in post #21.

i can read what has been stated thankyou, but the sellor is not playing ball, so what do i do?

wealdroam

trinidadone wrote: »

i can read what has been stated thankyou, but the sellor is not playing ball, so what do i do?

I know you said you can read what has been stated but...

Post your question on the Consumer Rights board.

derrick

wealdroam wrote: »

I know you said you can read what has been stated but...

Post your question on the Consumer Rights board.

They where told that 9 days ago but won't listen, what can you do?


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