Tesco Complaints - Who to Escalate To?

Epiphone

RoCas wrote:

You should have sent ME the £25 ... I'd have had it :T

Hope you sort Tesco, though.

Good idea. Tell you what I'll do. If I get a decent reply from Tesco that acknowledges my complaint properly rather just a bland "we apologise for the inconvenience blah blah blah" I'll donate whatever they give me to the site charity.

Howzat!

RoCas

Epiphone wrote:

Good idea. Tell you what I'll do. If I get a decent reply from Tesco that acknowledges my complaint properly rather just a bland "we apologise for the inconvenience blah blah blah" I'll donate whatever they give me to the site charity.

Howzat!

Nice one! :-)

sainthalo

They send a voucher so you have to keep shopping at Tesco!

kirsteenatom

I have been battling tesco for a couple of weeks now. They cancelled my order and didn't bother telling me. It just happened to be my birthday weekend, the order was due between 4 and 6pm with a dinner party starting at 8.

I also had my seven month old son waiting for baby food (I had run low and had stupidly trusted that my delivery would be on time rather than popping out to the local shops).

i then spent 45 minutes on their maze of a phone system, sometimes waiting in silence 10 minutes, being cut off, passed to different people and finally being told my order had been cancelled due to staffing problems. Not even an apology was offered.

I have been emailing customer services and getting cut and paste replies that have just made me more angry. They offered me £10 off my next order - what a laugh! I have asked them to pass my complaint higher each time, but i'm just getting nothing back, so have tried emailing the boss after reading this thread.

Not holding my breath, but sometimes you just get soooo cheesed off you can't let it lie - know what I mean?

I also had to cancel my birthday lunch on sunday with friends to go food shopping.

at Asda.

Kirsteen

luxor4t

We wrote a letter to the local store.
As the person we were complaining about was the person who would deal with the letter, we did not get an answer.
HA! we thought, lets go to head office ... so we posted copies of everything to the Enfield address. I know they got it, because it was sent recorded delivery.
Six weeks later, guess what? Yes, no reply.

This is a matter of honour now, so shall contact the address above.

NiteRider

kirsteenatom and luxor4t

As suggested on this thread send an e-mail to the MD at
[EMAIL="terry.leahy@uk.tesco.com"]terry.leahy@uk.tesco.com[/EMAIL] and also post details of it on http://tesco-complaint.blogspot.com/

My partner and I complained but Tesco kept fobbing us off for about 2 months. A week or so after doing the above (along with posting on MSE) we received a resolution of sorts.

temoana42

So disapointed with Tesco! I bought some of their own-brand cereal last week and when I ate some I cut my mouth on a piece on glass that was inside the box. I emailed them and just received a cut-and-paste reponse along with suggestion I speak to someone in the store, when I explained that I could post them the glass to examine along with dates purchased etc, they just said they couldnt help as I didnt have the packaging! No apology, nothing!

What exactly is the point of their customer service team? This has really put me off the company - its not just a consumer preference complaint, but that they sold me faulty and potentially dangerous goods.

Any ideas how I should escalate this?

JS007

Hi Temoana,

Write to the Foods Standard Agency, they are good. They will write to tesco and tell you if its worth pesuing. I did that when I found a catipillar in my tesco finest potatoes. FSA said they will get away with it because it could have happened. Tesco are very sly, there reply was, we are sorry, blah blah blah, please appreciate that in the thousands of potatoes one mite have an insect. what a ripp off. TESCO'S FINEST they say lol. what a joke.

your case is more serious and I think the FSA can help you more, thats to dangerous, so get FSA known and they will do the talking with tesco!

temoana42 wrote: »

So disapointed with Tesco! I bought some of their own-brand cereal last week and when I ate some I cut my mouth on a piece on glass that was inside the box. I emailed them and just received a cut-and-paste reponse along with suggestion I speak to someone in the store, when I explained that I could post them the glass to examine along with dates purchased etc, they just said they couldnt help as I didnt have the packaging! No apology, nothing!

What exactly is the point of their customer service team? This has really put me off the company - its not just a consumer preference complaint, but that they sold me faulty and potentially dangerous goods.

Any ideas how I should escalate this?

red_devil

if you get thru to them ask them why they are so greedy and trample over everyone else and small businesses please.

I wouldnt shop there!

spiderman01904

Hi, can anyone help on this?

I bought a sandwich from Tesco on Friday and found a screw, about an inch long, quite thick after it wedged itself in the roof of my mouth!

There was no blood as I spat it out so quickly but it was painful for about an hour or so and I could feel a dip where I'm guessing the tip went...

I went into store and filled in a complaints form and they kept the packaging and screw for head office, I asked how long it would be to get a reply and they said a week maybe two...

To be honest I was fine with this at first as the woman I spoke to was very nice and empathised with me...

Later I started to think what if... what if it had cut me? what if i'd swallowed it and cut me up inside!!!???

I emailed Terry Leahey as mentioned above asking for someone to call me ASAP but then read about him never really replying so I copied the mail to customer services...

Does anyone have more advice on what I can do? I'm not out to milk this but don't feel that a £25 voucher is enough for something like this... should I contact FSA?

Thanks.