Admiral Insurance Help

unclecrispin

Hi,

I was just wondering if anyone would be able to give me some advice about me cancelling my policy with Admiral?

My policy ends on the 1st March, but due to my car breaking down and being too expensive to fix I sold it at the end of December. When ringing up to tell them I was cancelling I was told there would be a 45 pound fee which, when looking at the back of the policy is correct.

However; earlier on last year I crashed my first car, this case has now been resolved but because I have had a crash they refuse to pay me back for the 3 months that I am no longer needing with them.
So not only am I not going to get a refund of between £150 and £200 but I also apparantly need to pay them 45 quid.

Is there anything I can do about this, they can't hit me twice surely?!

Any help would be much appreciated

Wig

AFAIK they can and they will hit you with the 45 fee.

But if it were me I would make it into an official complaint and press them/insist that it goes to go to the FSA.
AFAIK it costs them money to go the ombudsman and faced with that fact it might be enough for them to let you off the 45.

vikingaero

Insurance is an annual policy. So if you've claimed the whole annual amount is due.

wealdroam

unclecrispin wrote: »

My policy ends on the 1st March, but due to my car breaking down and being too expensive to fix I sold it at the end of December. When ringing up to tell them I was cancelling I was told there would be a 45 pound fee which, when looking at the back of the policy is correct.

However; earlier on last year I crashed my first car, this case has now been resolved but because I have had a crash they refuse to pay me back for the 3 months that I am no longer needing with them.
So not only am I not going to get a refund of between £150 and £200 but I also apparantly need to pay them 45 quid.

Is there anything I can do about this, they can't hit me twice surely?!

Any help would be much appreciated

As said, you have to keep paying the instalments.

But surely you don't have to pay the cancellation fee if you just let the policy run on and expire on 1st March?
Just make sure you don't renew it... or let it automatically renew itself.

McKneff

Best advice, dont cancel it, when you get your renewal notice (check that its not auto renewal) just dont renew it.

Simple. That way there is no cancellation fee.

Wig

OP is in catch 22, he can't stop the cancellation because there is no car to insure, it's been sold. And there is no new car to put the policy onto. Even if there was a new car. Admiral probably would not allow a transfer and certainly not without a fee (£45 fee?). OP probably cannot suspend the policy either as Admiral will not allow it or won't without a fee.

However, the OP should at least ask Admiral about a transfer of policy and a suspension of policy to see if it is an option.

And he hasn't paid in installments.

Tiggy10

Be vary careful when cancelling with admiral as I have had nothing but problems with them.
2 years ago i had been with admiral for a year with me as main driver and my mum as second driver. we both earned our own no claims but i paid as i as the main user of the car. i renewed my policy but then decided after a few month i couldnt take my car to uni so wrote and cancelled, sending the £60 cancellation fee in a cheque as they told me.
they refused to give me any proof of my no claims and keep threatning to send baliffs round despite me following proceedures. They have told me its a mistake but due to cancelling they will not let me have my proof.

hope its easier for you!

vaio

as you sold rather than scrapped the car you really should cancel it as if the new owner doesn't insure it you could end up with more claims on your record if the new owner has a fault accident

bigjl

unclecrispin wrote: »

Hi,

I was just wondering if anyone would be able to give me some advice about me cancelling my policy with Admiral?

My policy ends on the 1st March, but due to my car breaking down and being too expensive to fix I sold it at the end of December. When ringing up to tell them I was cancelling I was told there would be a 45 pound fee which, when looking at the back of the policy is correct.

However; earlier on last year I crashed my first car, this case has now been resolved but because I have had a crash they refuse to pay me back for the 3 months that I am no longer needing with them.
So not only am I not going to get a refund of between £150 and £200 but I also apparantly need to pay them 45 quid.

Is there anything I can do about this, they can't hit me twice surely?!

Any help would be much appreciated

If you think you are going to get £150 or £200 back when there are two weeks left on the policy you are living in a dream world.

There is unlikely to be a link between the previous claim and lack of a refund for cancelling the policy, but if they say you have to pay a fee when you cancel your ANNUAL policy then I can't see the issue.

You must consider the fact that youhave waited until the policy is almost finished to ask for help, so any help is almost certainly worthless.

Though did you tell them the car no longer belongs to you, as you can't have car insurance without a car, which means that your old car may still be technically insured, even though you don't own it.

Insurance is a business, it is there to make profit, they are not a charity, therefore they will do whatever they have to to ensure a profit at the end of the year.

Can't see they have done anything wrong, other than sharp practice, but to infer they are refusing to refund your premium due to a previous claim is tantamount to libel/slander, whatever the correct phrase is for the written word.

Wig

bigjl wrote: »

If you think you are going to get £150 or £200 back when there are two weeks left on the policy you are living in a dream world.

So you missed the bit about the fact that he sold the car in December, 2 months on policy left to run, it stands to reason he would have attempted to cancel the policy at that point and has been fighting Admiral ever since.

There is unlikely to be a link between the previous claim and lack of a refund for cancelling the policy,

There is every likelyhood of this being the case, if there is a claim esp a high value claim, the full premium becomes non-refundable.

but if they say you have to pay a fee when you cancel your ANNUAL policy then I can't see the issue.

The issue is that the cancellation is not now optional, so to charge an admin fee for a necessary ending of policy is outrageous. Why not just end the policy and be done with it? No, they have to charge the OP a fee for the privelege!

You must consider the fact that youhave waited until the policy is almost finished to ask for help, so any help is almost certainly worthless.

Not at all, if there are costs (to them) to take claims to FSA, I think my idea has some merit.

Can't see they have done anything wrong, other than sharp practice, but to infer they are refusing to refund your premium due to a previous claim is tantamount to libel/slander, whatever the correct phrase is for the written word.

Rubbish, it's exactly what insurance companies do. And it's libel BTW.

bigjl

Doesn't matter when he did what or who did what to who, he is asking for help with two weeks left on the policy, end of.

You don't think cancellation fees might have been introdiced to stop people starting a policy to get the car taxed then cancel it beofe the months out and keeping the policy documents, a lot less common now that ANPR and MID are used, but still prevalent enough to make sure the company looks after number 1, the shareholders.

If there was any lonk netween a claim almost a year ago and not refunding the premium don't you think they would have cancelled the policy and kept the premium.

The simple fact is you can't have insurance without a car, so what has the OP done since he sold is car? He was free to buy a new car and put it on the policy.

I recently had to do a substitution on a policy and it cost £38, for the last two weeks of a policy, should I moan and post on a forum, threaten to sue, slander them or post libelous views or assume that if I want to stay legal it will cost £38.

I don't do anything for free, do you? If the Insurance co acted within the terms and conditions of the policy and they where given to the policyholder and he or she ticked the box saying they had been read and agreed to then that is the end of that, we know the OP read them or signed to say he had read and agreed to them, as if he didn't then he wouldn't have had any insurance as agreeing to them is not optional.

No point moaning when something happens that you have previously agreed to.

Like a lot of recent threads from new or ecent joiners of the board, there are a lot of things missing from the story, should we then assume that the Insurance Co is acting wrongly or that the OP has missed out a few facts, you can make up your own mind, but years and years of working directly with people has taught me that they very rarely tell the entire story if by missing bits out may get them the upper hand.