Sky+ not working after power cut, is there anything I can do

paul2louise

We had a power cut on Thursday night. I realised on Friday morning that our sky plus box wasnt working. When i go to the planner i get

"A sky + error occurred Press select to restart Press backup to continue without Sky+ fuctionality".

I have tried to restart, I have unplugged the box and let it reset but nothing works. Have I lost ALL my recordings and broken my box.

Is this the power companies fault and can I do anything about it.

thanks


louise

PNPSUKNET

house hold insurance would cover it, but cheaper to buy a box of ebay

poorly_scammo

Do a system reset as below:

It worked for me recently but you will lose your programmes. There was no way round it for me.

Click on SERVICES button
Go to SYSTEM SET UP
Press 0
Press 1
Should bring up Sky Installer page, select option 8 - FULL SYSTEM RESET.

You could call Sky technical support but from my experience they'll tell you to do a smiliar thing and you'll lose your recorded programmes.

penrhyn

You could try a forced software update.

Switch off at the wall.

Press and hold back up button.

Switch on at wall and wait till all LEDs illuminate and the message appears on sceen, then release backup button.


Worth a try.

spike7451

My aunt's Sky+ box gave up the same error message & I tried all the things above but to no avail so I ended up giving her my old Sky+ box.I gather it's one of the problems that crops up when the PSU is about to fail.
And I'll bet the OP's box is a Thompson. (As was my aunts)

Kurtis_Blue

Will replacing the PSU put it back to pre failure spec with all recordings present?
Can you just swap the harddrives between the old Sky box and the replacement?

spike7451

Kurtis_Blue wrote: »

Will replacing the PSU put it back to pre failure spec with all recordings present?
Can you just swap the harddrives between the old Sky box and the replacement?

I'm going to get the PSU replaced & swap it back for my aunt.Her grandkids weren't to happy that they couldn't watch their programmes they had recorded,my aunts main concern was to get it working asap for the grandkids as aunt babysits them while the parents are at work

paul2louise

I suppose try a reset but got to wait until Mcr derby is over otherwise DH won't be happy missing the game. Upset that I have lost some good recorded prog. If only u could back up ur recordings on sky account on website. Thanks for help I hope I can get it sorted.

electric_ninja

So it doesn't happen again, you could use a UPS (uninterruptible power supply).

You can get pretty cheap ones from BoxUPS [boxups.co.uk]

You wouldn't even need a big one!:cool:

Heinz

electric_ninja wrote: »

So it doesn't happen again, you could use a UPS (uninterruptible power supply).

You can get pretty cheap ones from BoxUPS [boxups.co.uk]

You wouldn't even need a big one!:cool:

That may be a good preventative measure against lightning strikes but will have not effect on the bulging (cheap and nasty) capacitor problem so prevalent with Thomson boxes' power supplies.

davemurgatroyd

Heinz wrote: »

That may be a good preventative measure against lightning strikes but will have not effect on the bulging (cheap and nasty) capacitor problem so prevalent with Thomson boxes' power supplies.

Yes and the power supplies were all mde under subcontract by Samsung. Incidentally Humax boxes and Technomate boxes (amongst other makes) also suffer the same problem of premature failure of power supply electrolytic capacitors through them being underspecified.