Virgin Media - Broadband pack at my house for Neigbour who has moved.

hellokitty08

Hello,

A package was left at my house for a neigbour, however this neigbour has actually moved. There is nothing on the package telling me how I can return it to Virgin Media. Does anyone have ideas? Its a broadband instialltion pack.

thanks

latecomer

Do you have a forwarding address for your neighbour? You'll probably find its from their new house and someone has messed up the paperwork.

hellokitty08

no, just knew they loaded a van and the property has been empty for about 4 weeks. The post box isnt big enough for the package to fit through either.

ginvzt

And just yesterday Virgin told me there is no way they would mess up the address!

You could try calling Virgin... But I wouldn't expect much help. Or send a form to complaints department, this actually was the only time when thry actually contacted me.

dodger1

Throw it away, nobody can prove it was delivered to you unless you signed for it or it was addressed to you. It is not your responsibility to sort out this mess. If you are worried just keep it for a few weeks then chuck it if nobody has contacted you.

hellokitty08

dodger1 wrote: »

Throw it away, nobody can prove it was delivered to you unless you signed for it or it was addressed to you. It is not your responsibility to sort out this mess. If you are worried just keep it for a few weeks then chuck it if nobody has contacted you.

Yes it was signed for by my sister. Hence the worry.

jb66

Do you have a virgin shop nearby, or a stall in a shopping mall?

dodger1

hellokitty08 wrote: »

Yes it was signed for by my sister. Hence the worry.

In that case just keep it boxed up in a cupboard and don't worry about it.

sirmarcus

OP....Suggest you send an email to Neil Berkett, VM Chief Executive, at [EMAIL="neil.berkett@virginmedia.co.uk"]neil.berkett@virginmedia.co.uk[/EMAIL] or to Richard Branson at [EMAIL="richard.branson@fly.virgin.com"]richard.branson@fly.virgin.com[/EMAIL] requesting VM to sort this out at no cost to yourself.

Both email addresses are pro-actively managed and you will get a response within 3 working days.

Alternatively you could ring a freephone number for VM as shown at http://www.saynoto0870.com/companysearch.php.

Hope this helps.

spadoosh

sirmarcus wrote: »

OP....Suggest you send an email to Neil Berkett, VM Chief Executive, at [EMAIL="neil.berkett@virginmedia.co.uk"]neil.berkett@virginmedia.co.uk[/EMAIL] or to Richard Branson at [EMAIL="richard.branson@fly.virgin.com"]richard.branson@fly.virgin.com[/EMAIL] requesting VM to sort this out at no cost to yourself.

Both email addresses are pro-actively managed and you will get a response within 3 working days.

Alternatively you could ring a freephone number for VM as shown at http://www.saynoto0870.com/companysearch.php.

Hope this helps.

Are you kidding me?! You would actually email richard branson because a router has been posted to an old address . Think thats a bit ott.

Id give vigin customer service a call and ask them to pick it up.

Really calling Mr Branson!!??

queen_vi

just phone virgin