http://www.service4service.co.uk anyone?

MattGlad

So far I've not had a great experience with service4service. The actual service part was probably OK but when they informed of a repair that it all started going badly.

To me the main issue is you don't know which garage actually carries out the work. They've had the car back again and only sorted 1 of the 3 they said they would, and now have stopped returning calls so need to consider the trading standards option.

Beware - in hindsight I could have got the same price for the service by looking locally and then I'd be able to talk with the mechanic if there are any problems - as they need the business

jeccles2

I thought my experience had been reasonable until I started looking into it. I had a major service on my Land Rover Discovery 3 early last year; car was picked up and returned clean on the appointed day and the service indicator mesage was erased on the dash display. I only queried it a year later when I realised I had never been sent service check sheets for my history file. The servicing agent had stamped my book so I contacted him directly and asked for details of worked carried out and a copy of the checklist. He said he was only asked by S4S to do an oil service and a visual check - so much for my major service!

Also, I had only done 4,000 miles since that service and I got a brake warning message on the dash - when I checked the front brakes were down to the metal and I had to have new discs and pads fitted. I would have expected some warning from the service had it been carried out as specified. I had the ECU scanned and found that they had corrupted the service indicator file so no further service warnings have shown up.

I contacted S4S through their website but they ignored my message. Later I emailed them through the address they continue to send me service reminders though but again no response from them. All in all a pretty bad experience - I wouldn't touch them with a barge pole.:mad:

gordano_2

I used Service4Service and paid for a full service on my mercedes, their website confirmed it would be in accoradance with manufacturers service schedules.

It turned out they do not do this. I complained and was told "I was wrong" the service is based on their own "full service" schedule.

I have now won my case after the credit card company investigated and agreed with my case, they gave me a full refund.

My advice is that if you want a dealer specified level of servicing then do not use this company, AVOID them, go to a dealer or a small independent garage recommended by a friend.

If you have also suffered a similar experience then complain to your credit card company, ... get advice from CAB on how to do this if needed.

I hope this feedback helps to prevent others from being ripped off by Servcie4Service.

ramkmr

Anyone know whether this is called nationwide services before or these guys are different?

hwhite

Service4service is to be avoided. You will see reviews from happy customers who probably have no idea what work has actually be done to their vehicles. Having your vehicles returned washed is a neat way of convincing busy people that the car has been worked on. Actually they did not carry out a full service on my car and failed to provide any evidence or report to prove that any work had actually been done. They then tried to argue with me about the lack of a report. Totally took the word of their suppliers over the fact presented by a customer. Total fail.

crlxzzz

Lost 4 days from work only to have a car diagnostic at service4service

Confirmed Collection on Monday , waited till 15:00 to tell me that they will better take the car on Tuesday morning , they arrived Tuesday at 16:00 to pick the car

Failing to properly communicate the problem with the car and quoted me at £800 to REPAIR abs pump when on VW dealer a NEW ABS pump is £749

Called each day to have my car back at least 2 times a day , they told me they will check who is dealing with my car and call back right away, after 1 week never received a call back , despite me calling each day asking about the car

After trying to speak with a manager they didn't even knew that the car is still in their Service and told me i will receive a email with the car problem , no one had a clue about anything , this is like a nightmare , i'm still waiting for the car after 8 days only for a diagnostic

This is by far worst car service i dealt with

mycoolrose

I made an online search back at the end of October to find garage able to carry out a service on my Chrysler Grand Voyager which I had just purchased and Service 4 Service came up. I spoke to them and was assured that they could carry out a full service and mot as required. I needed this as I am going to Italy next week on the 13th December. Booking in at the end of October I thought this gave me plenty of leeway. Service4Service then advised me that I needed brake pads all round, some suspension works and a new brake pipe and the total bill came to some £1250. I paid and they returned the car however when I went to use the car later the automatic gearbox had gone into limp mode. In this mode only 2nd gear, neutral and reverse is available, I informed them of this and also the fact that the new brake pipe they had fitted was leaking and they came and collected the vehicle. After a few days they told me that gearbox solenoid pack was faulty and advised me that the repair costs would come to £1450. I was concerned at the added cost of this but because I needed the car which was booked on ferries and due to go down to Italy, actually across to Sardinia and time was running out I asked them to go ahead. I was told that the part had to be ordered in and would be about five days to supply. Then I got an email asking me to pay £700 up front, having just paid them £1250 for the service I did not understand this request and so I phoned them up to discuss it, It took a number of phone calls and about 3 days before anyone came back to me and they advised me that the solenoid pack may not cure the gearbox problem. I asked to speak to a manager and also requested a breakdown of costs and precisely what the fault code/s showing on the diagnostic systems were. Another few days went by, and i am now into the second week before someone came back to me. I asked them how the job was progressing as I was quickly running out of time and what was the fault code? I was told that there was no code just a gearbox error. Again I was told that the solenoid pack may not be the only fault and that its replacement would not necessarily cure the problem. I had told then earlier that the gearbox worked very well in "limp" mode and that it was unlikely to be the actual problem more likely the solenoid pack they had diagnosed or even more likely an electrical fault, after all it only failed after they had worked on the vehicle. I then asked how soon was the work going to be carried out and then was informed that after getting the go ahead nearly three weeks ago now they had not even ordered the part. They were obviously worried that this part and the £1450 plus vat bill was not going to cure my car and expressing my severe dissatisfaction [no swearing] they offered to return it back to me. I gladly accepted this and I ordered the spare part at a cost of £200 from an importer up north. It arrived in the post next day and I spent a couple of days both online and under the bonnet and replaced it myself. Guess what it did NOT cure the fault. Again I went back online and this time I bought a diagnostic computer. This told me that there was a fault code, P0888 and that this was a possible relay error, Looking through the various Chrysler information sites I was able to identify the relay and swapping it with an adjacent same type relay I tested the vehicle, Hooray it actually cured the problem and I now have a working car. I am a freelance Air conditioning engineer and had needed a vehicle during the time i was without mine and i spent over £660 pounds in car hire costs, £200 on an unnecessary solenoid pack, a further £160 pounds on diagnostic equipment and many days worrying about how I was going to get my car onto the booked ferries down to Italy. I was a better car mechanic than Service4Service, do yourself a favour and avoid them like the plague, they lie, do not know what they are doing and could cost you a lot of money, better to go to the slightly more expensive Dealers who at least will know their own vehicles. Do not use Service4Service they are rubbish!
I could tell you a lot more about the terrible waste of time and money but I think you probably get the gist of it.

Stoke

Are these another one of those classy website, flashy outfit jobs?