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Plus.net Rep
Fozastuta
Posts: 10 Forumite
As i can not get through to your call centre and i have been trying since 3.45pm, i thought i would try on here. I've been kept waiting 65 minutes to speak to a rep on one call and your cancellation department shut up at the handy time of 5.30pm, just as people are coming back from work.
Anyhow, recent events have swayed my head with Plus.net, a company i've raved about but i'm close to snapping.
I requested my account to be frozen while i moved house sometime in December, this wasn't an issue and the gentlemen made life very easy. Early January i requested my broadband and phone account to be reactivated, i was told that Plus.net no longer do the 80gb option(old contract), but i could take the 60gb tarrif, which i accepted. Today i get an email, suggesting i top up my tarrif as i'm running out of usage allowance, i then find i've been put on the 10gb package (I'd use this in a week). I then tried to change my product via your website to the 60gb and was told it wouldnt go through till my next billing date on the 28th Feb and that i need to top up £5 for every 5gb and aboslute rip off, considering i verbally agreed to the 60gb package and my account history will show i've always taken out the premium package.
There is not a chance i will be forking out large sums to keep my internet going another 3 weeks, if this cant be resolved, where i go on the tarrif i asked for (Immediatly) then i have no other option but to leave for good.
Anyhow, recent events have swayed my head with Plus.net, a company i've raved about but i'm close to snapping.
I requested my account to be frozen while i moved house sometime in December, this wasn't an issue and the gentlemen made life very easy. Early January i requested my broadband and phone account to be reactivated, i was told that Plus.net no longer do the 80gb option(old contract), but i could take the 60gb tarrif, which i accepted. Today i get an email, suggesting i top up my tarrif as i'm running out of usage allowance, i then find i've been put on the 10gb package (I'd use this in a week). I then tried to change my product via your website to the 60gb and was told it wouldnt go through till my next billing date on the 28th Feb and that i need to top up £5 for every 5gb and aboslute rip off, considering i verbally agreed to the 60gb package and my account history will show i've always taken out the premium package.
There is not a chance i will be forking out large sums to keep my internet going another 3 weeks, if this cant be resolved, where i go on the tarrif i asked for (Immediatly) then i have no other option but to leave for good.
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Comments
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account changes normally do go through on the billing date, though hopefully someone will be able to sort this for you.
I poked someone on the PN community forums so hopefully someone will pick this up.Ever stop to think and forget to start again?0 -
They don't seem too bothered about following up complaints here, but don't like them on this forum:
http://forums.thinkbroadband.com/plusnet.html?view=collapsed
Lots of complaints about being unable to get through to them there. A rep does post there though, so you might get a better response if you try there.0 -
Hi there,
Sorry to hear of the problems you've had so far, let me know a ticket ID on your account and I'll get someone looking in to it for you.
Regards,
Chris Parr“Official Company Representative
I am the official company representative of Plusnet. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
I cant get a ticket i.d. as i've asked 3 questions, what a joke. I haven't asked 3 questions, they have been automated questions due to some dial up issue i was unaware off.
I'll PM you my details now Chris.0 -
No PM function on here either for some reason, have you ever seen that film with Michael Douglas in when he goes crackers in a traffic jam, thats me at the moment.
My username is Fozastuta, and my question is at the top of this page. Please help!!0 -
They don't seem too bothered about following up complaints
Thats what you call good honest broadband from yorkshire!
I still dont understand why they keep telling me that in there adverts! I live I Glasgow, why should I care about wether BB is from yorkshire!⚠ 2014 - COUNTDOWN TO INDEPENDENCE ⚠0 -
They don't seem too bothered about following up complaints here, but don't like them on this forum:
Are there any recent examples of this? If you can point me towards them I'll ensure they *do* get picked up by the team.
Regards,
Chris Parr“Official Company Representative
I am the official company representative of Plusnet. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Hi Fozastuta,
I've changed your account type for you now - you're on the Extra product as requested and there's no change to your billing date. That's upped your usage to 60GB for the month during peak time
Hope that helps,
Matt Taylor“Official Company Representative
I am the official company representative of Plusnet. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Plusnet_company_representative wrote: »Are there any recent examples of this? If you can point me towards them I'll ensure they *do* get picked up by the team.
Do you monitor on here for plusnet/maaf issues to resolve??
Here's some to get your teeth into:
https://forums.moneysavingexpert.com/discussion/3021240
https://forums.moneysavingexpert.com/discussion/2758274
https://forums.moneysavingexpert.com/discussion/29502400 -
.........Are there any recent examples of this?Do you monitor on here for plusnet/maaf issues to resolve??
Here's some to get your teeth into:
http://forums.moneysavingexpert.com/....php?t=3021240
http://forums.moneysavingexpert.com/....php?t=2758274
http://forums.moneysavingexpert.com/....php?t=2950240
Isn't it refreshing to find a company that can be bothered doing this for themselves?!!!⚠ 2014 - COUNTDOWN TO INDEPENDENCE ⚠0
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