Just received a bill from talktalk

hackedoffagain_2

Just received a bill from talktalk.

Nothing surprising about that, except I left them in October 2010 owing nothing.

They're blaming data migration (as a rolling excuse it would seem). complaints made to the usual places.

Ofcom quote from 2010 coming up

Ofcom has today instructed TalkTalk and Tiscali UK to stop breaching telecoms rules or they could face further enforcement action, including a possible financial penalty.

After receiving over 1,000 complaints this year alone, Ofcom found that TalkTalk and Tiscali UK have breached telecoms regulations by issuing bills to consumers for services that have not been provided.

Both companies issued bills for services consumers had cancelled.
Ofcom has issued TalkTalk and Tiscali UK – which are both part of TalkTalk Group – with a legally-binding Notification requiring them to comply with the rules, known as a ‘General Condition’, by 2 December 2010 or face further enforcement action.

The maximum penalty is a fine of 10 per cent of relevant turnover

BlueFox

Couldn't agree more. I had a long running complaint with TT which no-one could be bothered to deal with so I went straight to the CEO, her right-hand man rang me & seemingly sorted the problem out within a few days & he said he would make sure I was charged the correct amount.

Bill received today for....the wrong amount :mad:

I have my mac code so now have to decide between staying with TT, or go to BT or O2. :eek:

Any recommendations?

macman

02 every time, as long as it's LLU and not Access.
TT to BT=frying pan to fire...

BlueFox

macman wrote: »

02 every time, as long as it's LLU and not Access.

It is LLU, those 3 are the only LLU ones available at my exchange.

spike7451

02,In my experiance,BT are getting just as bad as Talk Talk!At least O2 have their call centers in the UK,you can contact them free on your mobile or by the 0800 number.
Been with O2 for around 14 months now &,apart from billing issues last June when I changed mobile number & their systems change,no problems since.The bband went faulty only once,they sent me a new router & it was all fixed within 36 hrs. (it was,sods law,at the weekend it went faulty!)

home_alone

I got a bill from talk/talk today for Feb as I left them last Nov I just hope its an admin error otherwise I will be really !!!!!! off.

TalkTalk

Hi hackedoffagain,

If you email me the following information, I will pass your issue to the CEO team:

ttmfcontactus@talktalkgroup.com

Name
Address
Date of Birth
Link to this thread
Phone number

Regards
Stephen

rincey

hi TalkTalk Company Representative

is it possible for you to sort things out for me too please i left tt/tiscali last oct 2010 and have recived a bill today for feb .if this money goes out of my account as they say it will then it is theft as im no longer a customer and owe no money ,im more worried i will be put overdrawn with my bank which i cant afford all because of tt"s incompatance .please help.

hackedoffagain_2

rincey wrote: »

hi.....

feel free to use this post and just email this.

[EMAIL="ttmfcontactus@talktalkgroup.com"]ttmfcontactus@talktalkgroup.com[/EMAIL]

Name
Address
Date of Birth
Link to this thread
Phone number

CEO team are looking into this already.

Any bank withdraws are covered under the direct debit guarantee (although you should have already closed that DD down) and/or changed your credit card before you left to a dummy one.

I basically don't know if talktalks balls up will go as far as trying to get this money, but if it does I can see a whole heap of trouble heading there way when OFCOM gets involved.

rincey

i closed the dd in october but they re opend it to take money i didnt owe, my bank refunded me and claimed it back from tt...im worried they will do this again

TalkTalk

rincey wrote: »

hi TalkTalk Company Representative

is it possible for you to sort things out for me too please i left tt/tiscali last oct 2010 and have recived a bill today for feb .if this money goes out of my account as they say it will then it is theft as im no longer a customer and owe no money ,im more worried i will be put overdrawn with my bank which i cant afford all because of tt"s incompatance .please help.

Send me your details and I will do my best