£25 hobbs gift card with Red magazine

scottishminnie

I think Red Magazine should be receiving complaints too. It was a jointly sponsored promotion and the vast majority of us wouldn't have bought the magazine otherwise. It has to be one of the worst value magazines ever. I wonder what percentage of it is glossy ads featuring pre pubescent waifs that are of no interest to normal ladies like us.

I've made my thoughts perfectly clear to red - email address is:

[EMAIL="red@redmagazine.co.uk"]red@redmagazine.co.uk[/EMAIL]

lots of contact numbers for them too if anyone feels like making their thoughts known in a more direct manner.

Come on girls - lets make ourselves heard

ceebeeby

scottishminnie wrote: »

I think Red Magazine should be receiving complaints too.It was a jointly sponsored promotion and the vast majority of us wouldn't have bought the magazine otherwise. It has to be one of the worst value magazines ever. I wonder what percentage of it is glossy ads featuring pre pubescent waifs that are of no interest to normal ladies like us.

Hi Scottishminnie,

I'm in for the battle too however, I think we need to be fair and consistent. No-one forced us to purchase the Red magazine - we did that through our own choice. We knew that it probably wasn't a publication best suited to our preferred reading, however, weighed it up and decided on this occasion it WAS value for money (due to the promotion) - again, that was our decision. That the magazine featured young trendy models (as I assume it normally does) and didn't change its style for the one month that MSE girls bought it, isn't overwhelmingly surprising. On that grounds, probably best not to go down the route of it's a pants magazine and we've been cheated by them.
I would be very surprised if RED isn't equally hopping mad this morning with the whole scenario, but I don't think it's fair to slate them quite so much unless they're in cahoots with HOBBS about this (which has yet to be proven).

I welcome hearing from MSE, Hobbs' response.

As a matter of interest, what are people going to be satisfied with as a response:

1) Revert to original T&C's and we can buy tops
2) Refund the cost of the magazine

Personally, I'd prefer option 1.

Pacha

I have just taken a look on the Hobb's web site to see what it say's about this voucher they are giving away and it still say's the same




For your free £25 Hobbs gift card and for full details of the offer, buy Red on sale now!

Click here for Redonline.co.uk


and as we all know RED say's nothing about it not being able to use on top's, i just don't see how they can get away with this...............i think the campaign has been a huge failure if they continue to change the goal post's............:(

kiki_coupons

Dear Sir/Madame,
I have to commend you on the brilliant service you offer for your customers. Often in an up-market store such as yours, you can feel slightly inferior but this is most certainetly not the case at Hobbs.
I was very pleased to see the £25 free spend voucher you are currently offering in 'Red' magazine and yet again I commend you and your store for this absoloutley amazing offer that you are offering.
However I'm finding it hard to understand as to why you have today updated your terms and conditions now saying your customers are no longer allowed to purchase any items from the 'tops' section.
I wouldn't mind this as much, but when I had used one of these gift vouchers on your £25 'Ava' camisole, in one of your stores, the checkouteer told me to go back to a newsagents to purchase as many copys of the 'Red' magazine as I could because then I would be getting brilliant quality camisoles for just the price of the magazines, as the terms and conditions will never change.
So thinking I would get a brilliant bargain I bought ten more of the 'Red' Magazines, but due to living in the country-side I have to go to the city for my local Hobbs store so I haven't had the chance to use them.
Just like many other people I don't have the money to spend £44 extra at the bare minimal and just wanting to take advantage of a good bargain has left me ending up wasting £36 which has put me in a really tough financial spot.
I rang up your customer services earlier to obtain answers and was discusted at how uncomfortable your staff made me feel as the woman I spoke to kept pausing to have a right laugh with her fellow colleage.
I would like answers for your actions and also a possibility of re-embursment for my wasted magazines.
I must say I'm very dissapointed and this has definitely left me with a bitter taste in my mouth regarding your stores.

Yours Faithfully,

This is what I wrote last night at 6.30pm. Then they sent me a an automated reply saying that on thursdays the queries team will reply from 9.30am-5pm so fingerscrossed I will soon get a reply. :T

I must say the woman I phoned was very rude, she was laughing and repeating obviously about 10 times in every sentence. :mad:

Get emailing ladies! :beer:

shopndrop

ceebeeby wrote: »

I welcome hearing from MSE, Hobbs' response.

As a matter of interest, what are people going to be satisfied with as a response:

1) Revert to original T&C's and we can buy tops
2) Refund the cost of the magazine

Personally, I'd prefer option 1.

Option 1 for me too.
I e mailed last night and had the following reply
Thank you for contacting Hobbs Customer Services. Our Customer Services team have received your email and will be in contact, where appropriate, as soon as possible. The following delivery and ordering information may be relevant in the interim.

Just waiting now to see if they actually reply as they said "will be in contact where appropriate.

Yorkielass

I am so cross reading all of these, I only bought one magazine, thinking I'd get myself a nice top from Hobbs but have been ill with colds and asthma problems for the last 4 weeks so haven't made it to store yet and thinking I had until 2nd May I wasn't too worried.

I'm glad I clicked on this thread now and look forward to reading the response MSE get from Hobbs on this.

grunnie

I bought a few Red magazines and was saving up the Hobbs cards to spend when I went on holiday to London at the end of April. :mad:
Is a magazine still liable if an advert or offer has failed to deliver according to terms and conditions? Years ago I got my money back from the Womans Weekly magazine as a company advertised in the mag went bust and I lost money.

gemnjam

Is anyone else having trouble sending them a message on their website?

I wrote something up in word which it says is 900 characters but the website keeps saying cannot submit as it is over 1000 :mad:

EDIT - nevermind I managed to cut another 100 words or so out and it sent

annie-c

Spaces/returns may count as characters on their form, which don't in Word?

donna-j_2

Dunno, I am a bit on the fence here. Yes, it is crud that they changed the t&cs but 10 or 11 magazines? Seriously? No wonder Hobbs are hacked off