£25 hobbs gift card with Red magazine

tevangelynne

just spoke to head office and yes they have changed terms and conditions , they all had a memo but she then said its at managers discretion it will highly embarrasing if you go to till to be told you cant use it .

shopndrop

tevangelynne wrote: »

just spoke to head office and yes they have changed terms and conditions , they all had a memo but she then said its at managers discretion it will highly embarrasing if you go to till to be told you cant use it .

Oh no, surely they can't change the T&C's or can they? Got another card to use, but only want another top, they are just too expensive otherwise

chum

:mad:

I'm none too happy - I chose a pair of jeans (£75) and a top (£35) and at the till was told tops were not allowed with the card. Despite the list of exclusions on the Red card it does not include 'tops'. I was told they had received an email that tops were not included....

I might return and choose a more expensive top and see if they decline that......

The jeans are fab though.

Pacha

OMG , how can they change their T & C's when they have already printed the T & C's on the gift card, is that legal ?, when i called Hobb's monday after my bad experience last friday, the very nice lady i spoke too said they cannot change their T & C's now, i can't help but wonder if Hobb's really know what they are doing, seem's they opened a big can of worm's for themselves with this offer, shame as id wanted to spend my card's on a few of the more expensive top's..........all this chopping & changing cannot be doing Hobb's good as so many potential new customer's are being put of from ever going into one of their shop's again ! maybe if they read this thread they would learn a thing of two about what customer's are feeling

tara747

I can't imagine that it's legal, any law bods know the answer?

anna_grant

tara747 wrote: »

Good point!

And it's what i keep asking myself too....:o

picnmix

Just my luck, went into the one in Exeter yesterday but had kiddies with me so didnt really see anything, and now I'm reading that I cant use them on tops anyway. Gutted. I do occasionally buy bits in Hobbs and the SA know me, but will definately not be going back there if they dont let me use the card on a top.

tevangelynne

just to let you know my sister went into hobbs aprox an hour ago and staff told her they are no longer allow to accept cards on tops !! even the 39 pound tops . my sister said its not on the terms and conditions . staff said a disclaimer is being issued tom !!:mad:

teachme_2

I used one on a top in Solihul today - at about 12.30pm. I didn't see any of the camisoles in there. Perhaps the staff hadn't read the memo?

tevangelynne

On phone to head office now and they say they are in there legal rights and a notice is going up in all stores tommorrow.so dont waste your time if all you are going for is a top .she said you can use it on coats suits dresses still .