We need a new computer

grumpycrab

Linda32 wrote: »

I am sorry, I ask for help then make silly mistakes. Yes its XP, I've altered the post above.

I think chkdsk ran okay, it all wizzed by a little fast Although I think I noticed a couple of fixes it made towards the end. I assume thats good.

Good stuff. "the processor starts making chunking noise" This could be the processor fan (or case fan) or disk but the data appears ok (at the moment) so I'd bet on a fan.

Do you not have a "computer expert/friend" that could have a look for you? It would be worth a quick look. If there's an easily fixable problem I'd buy a new disk, image your current disk to the new one and use the new one. What's the first part of your postcode? (slim chance I know).

closed

its moderately high, anything less than 1GB is ok, but the lower the better.

post a hijackthis log, do a malwarebytes scan, and switch to avast

Linda32

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 16:52:35, on 31/01/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\Program Files\AVG\AVG10\AVGCHSVX.EXE
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVG\AVG10\avgfws.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Prevx\prevx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\O2\bin\sprtsvc.exe
C:\Program Files\Prevx\prevx.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVG\AVG10\avgam.exe
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Program Files\AVG\AVG10\avgnsx.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\O2\bin\sprtcmd.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\WINDOWS\system32\calc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\AVG\AVG10\avgemcx.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\AVG\AVG10\AVGRSX.EXE
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Documents and Settings\Linda\Local Settings\Temporary Internet Files\Content.IE5\YPQKXLE1\HijackThis[1].exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: FCToolbarURLSearchHook Class - {ada2ac0d-15c6-4611-ba5d-5b0a8b52fd6d} - C:\Program Files\Nectar Search Toolbar\Helper.dll
R3 - URLSearchHook: (no name) - - (no file)
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll
O2 - BHO: SafeOnline BHO - {69D72956-317C-44bd-B369-8E44D4EF9801} - C:\WINDOWS\system32\PxSecure.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
O2 - BHO: FCTBPos00Pos - {B7C2F0D8-2209-4693-A15D-5A537211D48B} - C:\Program Files\Nectar Search Toolbar\Toolbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
O3 - Toolbar: Nectar Search Toolbar - {8020143D-5926-4394-A04D-DD0B649DA121} - C:\Program Files\Nectar Search Toolbar\Toolbar.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [O2] "C:\Program Files\O2\bin\sprtcmd.exe" /P O2
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://GLOBAL.ACER.COM/
O15 - Trusted Zone: http://*.broadband.o2.co.uk
O16 - DPF: {4E62C4DE-627D-4604-B157-4B7D6B09F02E} (Egg Money Manager Digital Safe) - https://moneymanager.egg.com/Pinsafe/accounttracking.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1285615876796
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1290585398093
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files\AVG\AVG10\Toolbar\ToolbarBroker.exe
O23 - Service: AVG Firewall (avgfws) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgfws.exe
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exe
O23 - Service: CSIScanner - Prevx - C:\Program Files\Prevx\prevx.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Rapport Management Service (RapportMgmtService) - Trusteer Ltd. - C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
O23 - Service: SupportSoft Sprocket Service (O2) (sprtsvc_O2) - SupportSoft, Inc. - C:\Program Files\O2\bin\sprtsvc.exe
--
End of file - 9085 bytes


HTH, and thanks

Linda32

Good stuff. "the processor starts making chunking noise" This could be the processor fan (or case fan) or disk but the data appears ok (at the moment) so I'd bet on a fan.

Hope I've described that right, its as if when the computer starts running like its running through treacle its at its noisest.

Do you not have a "computer expert/friend" that could have a look for you? It would be worth a quick look. If there's an easily fixable problem I'd buy a new disk, image your current disk to the new one and use the new one. What's the first part of your postcode? (slim chance I know).

LE3, Do you think it could be just parts that need replacing?

Linda32

closed wrote: »

post a hijackthis log, do a malwarebytes scan, and switch to avast

I've posted the hijackthis log, but got stuck with malware, I followed the link in the guide mentioned above but got stuck.

"Switch to avast" - in small words please does this mean using avast as my browser?
I have a programme which lets me swap between browsers, I think this got downloaded last time I had to restore to factory settings.

grumpycrab

Linda32 wrote: »

...Do you think it could be just parts that need replacing?[/B]

Could just be a sticking/noisy fan. Sorry I don't live near Leicester!

chunter

o2 dongle + AVG 10 = slow

That o2 software is a pig with XP.
I've had no end of bother with sofware I will describe politely as "absolutely pathetic" and "a disgrace" to a company that's raking in so much cash.
Sadly, if you're using an o2 dongle, you have no choice.

Either Avast or Avira, but AVG is just too big for your wheelbarrow.

Bluetooth ruuning in the background? Why?

"C:\WINDOWS\system32\wbem\wmiprvse.exe".
I would consider suspicious.

A hp cd which installed a multitude of irrelevant software, which all wants to run in the background.

On the bright side, no obvious malware, just bloatware.

WhiteChristmas

chunter wrote: »

"C:\WINDOWS\system32\wbem\wmiprvse.exe".
I would consider suspicious.

Why? It's part of Windows, it's in the right place. Yes, worms can masquerade as system files, but there's no reason to suspect this file on this occasion.

closed

avast is a virus scanner, uninstall avg and rapport, install avast, and follow the rest of the guide, you've got far too much software running at startup

How did you get stuck with malwarebytes, click the link in the guide, click download latest version (on the right), the file mbam-setup will download, open/run it, then full scan

Linda32

avast is a virus scanner, uninstall avg and rapport, install avast, and follow the rest of the guide, you've got far too much software running at startup

I was thinking of Avant, doh!!! AVG isn't the free version, its paid for, am I wise to get rid of a paid for version, when I've had to buy this previously to clean up the machine after the free one let in a nasty.
Mind you, the paid for one let in a spoof email from facebook.

How did you get stuck with malwarebytes, click the link in the guide, click download latest version (on the right), the file mbam-setup will download, open/run it, then full scan

I didn't follow the download button, I copied a link on the page, I shall try again.

I do feel like I'm actually getting somewhere btw, thanks.