Talk Talk Complete Nightmare

BlueFox

Hi, I have had service from hell from Talk Talk over the last few months.

I was a Tiscali customer.

Basically I tried to get my MAC code as I wasn't happy they wanted to increase my monthly payment, yet reduce the download limit. They persuaded me to stay by keeping the amount as it was with 3 months free.

Over the next 4-5 months I rang them 5 or 6 times as they failed to do what they said they would time & time again, they promised me it would be done but wasn't. They lied to me, someone even gave me a false name so I couldn't trace him!

Anyway I have now found out that they signed me up to a new 18 month contract in October 2010 without my knowledge or agreement. :eek:

In fact a new contract was mentioned in a conversation I had with them in Sept 2010 but due to all the problems I did not want a new contract & made this very clear on their recorded lines.

Their customer services staff are very unhelpful, some are very rude but none of them want to do anything to help & there appears to be no way to email them a complaint.

Surely they can't legally force someone to have a new contract without either agreeing to it & more specifically saying they didn't want it?

Does anyone know any email address to get things done at TT? Preferably the CEO.

Thanks for bearing with me

vision2009

Go to the top like i've just had to do to get things done,
clm@cpwplc.com