We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Talk Talk Complete Nightmare
BlueFox
Posts: 450 Forumite
Hi, I have had service from hell from Talk Talk over the last few months.
I was a Tiscali customer.
Basically I tried to get my MAC code as I wasn't happy they wanted to increase my monthly payment, yet reduce the download limit. They persuaded me to stay by keeping the amount as it was with 3 months free.
Over the next 4-5 months I rang them 5 or 6 times as they failed to do what they said they would time & time again, they promised me it would be done but wasn't. They lied to me, someone even gave me a false name so I couldn't trace him!
Anyway I have now found out that they signed me up to a new 18 month contract in October 2010 without my knowledge or agreement. :eek:
In fact a new contract was mentioned in a conversation I had with them in Sept 2010 but due to all the problems I did not want a new contract & made this very clear on their recorded lines.
Their customer services staff are very unhelpful, some are very rude but none of them want to do anything to help & there appears to be no way to email them a complaint.
Surely they can't legally force someone to have a new contract without either agreeing to it & more specifically saying they didn't want it?
Does anyone know any email address to get things done at TT? Preferably the CEO.
Thanks for bearing with me
I was a Tiscali customer.
Basically I tried to get my MAC code as I wasn't happy they wanted to increase my monthly payment, yet reduce the download limit. They persuaded me to stay by keeping the amount as it was with 3 months free.
Over the next 4-5 months I rang them 5 or 6 times as they failed to do what they said they would time & time again, they promised me it would be done but wasn't. They lied to me, someone even gave me a false name so I couldn't trace him!
Anyway I have now found out that they signed me up to a new 18 month contract in October 2010 without my knowledge or agreement. :eek:
In fact a new contract was mentioned in a conversation I had with them in Sept 2010 but due to all the problems I did not want a new contract & made this very clear on their recorded lines.
Their customer services staff are very unhelpful, some are very rude but none of them want to do anything to help & there appears to be no way to email them a complaint.
Surely they can't legally force someone to have a new contract without either agreeing to it & more specifically saying they didn't want it?
Does anyone know any email address to get things done at TT? Preferably the CEO.
Thanks for bearing with me
0
Comments
-
Go to the top like i've just had to do to get things done,
clm@cpwplc.com0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.7K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.1K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards