Hotel wants £50 more for being english!!!!!!!!

Billy_the_fish

Parents booked a hotel in London for april.

paid last monday the full amount and recieved the receipt.

Friday they get a phone call saying they are required to pay a further £50 on top of what they have already because they are an english citizen!!

1. is there any info on this alien/english residency hotel charge?

and

2. what rights do my parents have if any?

they paid in full with receipt for proof.

its a gala hotel but booked through 'gala hotels' (sister company i think for bookings?!?!?)

any help greatly appreciated.

thanks

Hintza

Sounds perfectly reasonable to me

System

VAT not originally charged as they believed your parents were from overseas?

aliasojo

Hintza wrote: »

Sounds perfectly reasonable to me

:rotfl::rotfl::rotfl:

Billy_the_fish

Hintza wrote: »

Sounds perfectly reasonable to me

totally reasonable.

:rotfl:

i reckon my folks could handle a travel lodge for the night/weekend if they had too.

on a serious note though if anyone got any ideas then hit me witht hem please.

thx

unholyangel

Have the asked the hotel for clarification as to why english residents need to pay more?

aliasojo

I've just scanned the site's T's & C's and cant see anything with regard to an extra charge of this nature. Is it possible your parents misunderstood perhaps?

If it were me, I'd be phoning the hotel myself and asking some questions to clarify.

Billy_the_fish

aliasojo wrote: »

I've just scanned the site's T's & C's and cant see anything with regard to an extra charge of this nature. Is it possible your parents misunderstood perhaps?

If it were me, I'd be phoning the hotel myself and asking some questions to clarify.

no mis-understanding at all.

Majestic hotel - convent garden area

booked via 'gala hotels' booking agency

all confirmed and paid for


then 5 days later, you MUST pay £50 as your an english resident!! via aphone call.

was kind of cajouled into tryin to take the £50 option from the person calling but my mum refused and said she would be more than happy to cancel under the circumstances and take her custom elsewhere.

this posed a problem for them as they said they couldnt do the cancellation until monday but my parent go away on sunday for a week. but im lending my mum my mobile web dngle to take away with her to use so she can reply to them.

its really a ball ache and isnt called for so i said on the next email them state that you will claiming all/any costs incurred by them (incase they try and play internet tennis with my folks money)

but more than anything just to make them stand up and take notice that they have agreed terms of contract, fee has been paid but now they want more money for services they are providing.

maybe wrong but if get a quote on job then thats the price paid no matter what further costs occur once a contract and terms have been agreed, even before paymet but on this case even the fee has been paid.

dmg24

How much was the booking?

mountainofdebt

Might be putting 2 and 2 together and getting 64 but....

.....London and April ? Stay isn't around the 29th is it?

Though can't see the arguement that your parents are english would have any relevance though.

vyle

Surely this kinda comes under racism/discrimination?

I doubt i'd be allowed to run a hotel and go "oh, you look a bit asian. Here's a £50 surcharge."