Am I being fussy?

laughing_cow

Hi all

I bought a designer dress the other day on EBay. As a new item, this would cost about £250-300, although there is a red felt tip mark on the label so I think it's been bought in the sales - at a rough guess, for maybe £150-200.

Anyway, I won the item for £50 so I was pretty happy. The description says it has been worn once. I paid for it immediately, but had no contact from the seller. As the dress arrived fairly quickly, this didn't bother me too much.

The dress arrived in a jiffy bag, just screwed up, and really crumpled. It's also got a small stain on the arm, slightly grubby cuffs and deodorant marks on the inside armpit area (ugh!). I think it's definitely been worn more than once and needs dry cleaning.

Oh yes, and the postage. The P+P was £10 for special delivery, but the actual cost was only £4.50. Obviously, I knew it was £10 when I bid but when I've paid expensive postage in the past for clothing, the items have been well packaged, with tissue paper etc, not just screwed up in a jiffy, so I've been happy.

I'm really not sure what feedback to give. I feel like giving a neutral, although being a non-confrontational type, I'm more inclined not to give any at all

I'm a seller myself and I take lots of care with my sales so consequently have really fab feedback. Even items which I sell for a quid are packaged well and with care, and I'm really careful to make sure that items are described properly.

I'm not sure whether I'm being a bit fussy - maybe I'm applying my own high standards to someone else which isn't really fair? After all, I've got a very good designer dress for only £50, even if it does need cleaning.

What do you think?

cheers

LULUBELLE_2

I don't think you're being fussy - like you, as a seller, I take great care with the items I sell. Maybe 'worn once' meant she put it on and didn't take it off for a week?

I'd be inclined to neutral or neg - but, as always, the quandary of getting a retaliatory on your f/b, if you use the same account, is a risk.

Have you tried mailing her?

kriss_boy

Just email what you told us to the seller and surely they cant have any come back. Id ask for a reduction or a refund.

victory

no, not fussy, it is just some people have a strange way of wording their listings to give over the idea that it is so much better than it actually is, I would email her and say you are not entirely happy and why see what she says xxx

laughing_cow

Hey Lulubelle, thanks for your reply.

LULUBELLE wrote:

I don't think you're being fussy - like you, as a seller, I take great care with the items I sell. Maybe 'worn once' meant she put it on and didn't take it off for a week?

:rotfl: love it, yes, quite possibly!

LULUBELLE wrote:

I'd be inclined to neutral or neg - but, as always, the quandary of getting a retaliatory on your f/b, if you use the same account, is a risk.

Yes, I've been very lucky so far. I've got over 550 immaculate feedback and the only time I've tried to leave a neg the seller had been chucked off EBay anyway.

LULUBELLE wrote:

Have you tried mailing her?.

No, mostly because I'm not sure what to say and I'm a bit of a scaredy-cat. I don't want to come over all mum-like "ooh, you could have at least cleaned off your deodorant!" And also, it's not as if there's anything much she can do about it now anyway.

Oh, I just don't know! :rolleyes:

frivolous_fay

You should always try an email to a seller first if you're considering a neg. How would you like it if someone left you a neg without being given the opportunity to explain yourself, or make amends?

victory

Dear 'seller'- I have recieved item no... that I bid and won off you, I must say that I am a little disappointed.
The dress, although lovely seems to be a little more worn than just the once.
There also seems to be a difference of £5.50 in the postage which seems a lot.
I was wondering if you would consider some compensation for the lack of proper packaging(i.e tissue paper, careful wrapping,etc) and the dress being more worn than stated.
What about that? xxx

frivolous_fay

I'd suggest something like this:

Dear Seller,

The dress arrived today. It is lovely, but I'm afraid I'm a little disappointed... based on the description I was hoping for something wearable, but it arrived crumpled and badly in need of a dry clean. There's a stain on the arm, the cuffs need cleaning and there's a deodorant mark.

Just wanted to drop you a line in case you weren't aware of its condition. I don't believe in leaving feedback for a disappointing purchase wthout giving the seller a chance to respond first.

Regards,
Your Buyer

Adapt as necessary!

laughing_cow

frivolous_fay wrote:

You should always try an email to a seller first if you're considering a neg. How would you like it if someone left you a neg without being given the opportunity to explain yourself, or make amends?

Oh yes, I agree, and I wouldn't leave a neg in these circumstances, and as a seller I'd always want someone to contact me before leaving a neg.

I've got a nice dress for a good price that I'm happy with (or will be after it's been cleaned), but I feel it's not quite as described and the packaging was poor and a rip off, so I'm torn between a neutral and not leaving any feedback at all (ie the cowards way out ).

frivolous_fay

This was meant to be an edit but I messed up

I wouldn't mention the postage, personally... unless you feel very strongly about it.

victory

I have always gone for the cowards way out but sometimes I feel that if I had left neg then at least the next person along would have an idea of what kind of seller they are dealing with, yet the thought of them leaving me neg makes me leave none at all xx