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Orange phone bill!! Data Roaming HELP
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I've just had an interesting - but far more dramatic - experience on Orange.
I have a number of phones on my contract, and my stepson's has inclusive data of 500Mb/month.
My monthly direct debit from Orange this morning was declined, as it was asking for £13,184 - and investigation this was apparently because my stepson downloaded 4.26GB in a period of about 10 days last month! I know for a fact this is impossible - all his settings are spot on and he uses wi-fi when at home, which he was or this period. I also installed Netcounter on the phone so I know he's only used a total of 3.2 GB since January.
Despite mixed stories from Orange, it appears they issued a credit for £13,028 the day after the bill was issued, so although the account only owed £156 the larger amount was taken by DD - or that's what they tried, I tend not to have 13 grand kicking about in my current account!
So somehow Orange's billing system has got hold of this completely spurious data amount. It's all very well being refunded the difference, but if it was a little sum there's no way whatsoever of knowing if Orange's figures are correct or not. There's also teh little matter of bank charges for the returned DD I'm going to have to fight them over....
Grrrr!
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If it's an error it'll be refunded if you ask them.I spent 25 years in the mobile industry, from 1994 to 2019. Worked for indies as well as the big networks, in their stores also in contact centres. I also hold a degree in telecoms engineering so I like to think I know what I’m talking about 😂0
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Already asked them and they have (although too late for the DD!)
My point is that it's only come to light because it's such a great big error that it's obvious it's an error. But there's no way of knowing if there are smaller errors every single month that people unknowingly pay for.0 -
Thread started January 2011.....Some days you're the dog..... most days you're the tree!0
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No, but the comment about a refund was obviously directed at the OP and not you as you had already had a refund.Some days you're the dog..... most days you're the tree!0
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Must be a new meaning of the word "obviously" I've not come across before....0
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Dirk_Gently wrote: »My monthly direct debit from Orange this morning was declined, as it was asking for £13,184 - and investigation this was apparently because my stepson downloaded 4.26GB in a period of about 10 days last month! I know for a fact this is impossible - all his settings are spot on and he uses wi-fi when at home, which he was or this period. I also installed Netcounter on the phone so I know he's only used a total of 3.2 GB since January.0
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" I tend not to have 13 grand kicking about in my current account! "
I like that part of the Dirk Gently postLet them eat cake (Marie Antoinette 1765)0
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