RBS Vent - Mis-selling Royalties accounts

Azari

zppp wrote: »

How is it unsuitable?

Read the thread.

Jeff_Bridges_hair

Azari wrote: »

I've already conceded that it's just a difference of opinion.

Yours is that a bank should be free to say anything they like to an 18 y/o with little financial experience in order to persuade her to buy something that is totally unsuitable for her.

Mine is that they shouldn't.

It seems that that is also at the current opinion of the bank.

Do you by any chance sell beds, blinds, or double glazing. It would explain a great deal.

Amazingly my last post was pulled.

I dont sell anything but i do understand what miss-selling is and its something i fear that you do not.

Azari

Jeff_Bridges_hair wrote: »

Amazingly my last post was pulled.

I promise you I didn't report it.

Edit: Actually I didn't even see it. I thought you were referring to the one that used the expressions 'wooly' and 'get a grip', but that's still there. Now I'm wondering what on Earth you said.

I dont sell anything but i do understand what miss-selling is and its something i fear that you do not.

I'd agree that I used the word 'mis-selling' in a sense other than the one that is technically correct for FSA mediated activities but I think that in informal use it's a reasonable term to describe what happened.

Jeff_Bridges_hair

Azari wrote: »

I promise you I didn't report it.

Edit: Actually I didn't even see it. I thought you were referring to the one that used the expressions 'wooly' and 'get a grip', but that's still there. Now I'm wondering what on Earth you said.




I'd agree that I used the word 'mis-selling' in a sense other than the one that is technically correct for FSA mediated activities but I think that in informal use it's a reasonable term to describe what happened.

I think its wrong to use it. Again - she was told about the product and what benefits you got from it - she knew and still said yes. She must have thought it would have some benefit to her.Only when she gets home and tells her mummy that mummy does her nut and then first of all claims outrage at the bank and then decides it was her daughters fault after all.

That kind of product seems suitable for lots of people and im sure they sell loads of it especially to 18 year olds and i bet you any money they have lots who turn it down too.

you say we are just of a different opinion but i can see NOTHING that the bank have done wrong here.

sonicgal

biggaz26 wrote: »

As above.

Wouldnt be the 1st time I have been angered by some of the spitfull idiots that post on here. I'm sure none of them have ever made a mistake!


I was offered the earth from RBS, Barclays and Nat West when I turned 18 and that was in 1992. Barclays even let me have a credit card when i was 17 with a £400 limit which was only about £100 less that my monthly earnings.

Needless to say I abused the offers without a though to how I would pay the money back. Im back on the straight and narrow now but situations like above are a warning as to how easily and quickly things can go wrong with some bad advice.

Shame according to a large proportion of the posters she seems to deserve it. I think otherwise.

No one is born knowing these things and we learn most by our mistakes. Shame some people here cant give the benefit of there experience rather than spend time telling someone they were wrong and not why and how to get it right.

Thats told you lot....feel free to flame me to pieces...I dont care!

G

This sounds like me only I'm not on the straight and narrow yet. But getting there. I'm not proud of it, but every time my credit card raised my limit, I spent it. I don't blame anyone but myself, but I feel I mistakenly trusted people who were implied they were looking after my interests. It's not like storecards or gym membership I expect obvious sales tactics. Bankers, insurers, financial advisers all have a semblance of professionalism and codes of conduct.

Why are the banks in crisis? Selling the wrong products to people who couldn't afford them.

I don't think the girl here deserved to be landed with an expensive account with benefits she didn't need. Irresponsible and greedy on the part of the bank. Glad it's sorted now

Jeff_Bridges_hair

sonicgal wrote: »

This sounds like me only I'm not on the straight and narrow yet. But getting there. I'm not proud of it, but every time my credit card raised my limit, I spent it. I don't blame anyone but myself, but I feel I mistakenly trusted people who were implied they were looking after my interests. It's not like storecards or gym membership I expect obvious sales tactics. Bankers, insurers, financial advisers all have a semblance of professionalism and codes of conduct.

Why are the banks in crisis? Selling the wrong products to people who couldn't afford them.

I don't think the girl here deserved to be landed with an expensive account with benefits she didn't need. Irresponsible and greedy on the part of the bank. Glad it's sorted now

so why did she sign up for it then? What about personal responsibility? Anyone ever hear of that?

Azari

Jeff_Bridges_hair wrote: »

you say we are just of a different opinion but i can see NOTHING that the bank have done wrong here.

LOL, Yes, that is what a difference of opinion is!

In your opinion the bank did nothing wrong.

In my opinion (and the opinion of the bank employee who dealt with the customer the second time), they did.

Jeff_Bridges_hair

Azari wrote: »

LOL, Yes, that is what a difference of opinion is!

In your opinion the bank did nothing wrong.

In my opinion (and the opinion of the bank employee who dealt with the customer the second time), they did.

Do you bother to read anything I have written? I have mentioned about the second persons view at the bank. Just about every teller i have met has tried to sell me something different to what they only offered me the week before. Same with phone calls.

I would actually like to know what you think the bank done wrong here?

did they miss-sell ? No

did they offer the product to a customer? Yes

Was that customer so pleased with the offer of said product that she signed up for it? Yes

barbiedoll

I think that many people still see the banks as some kind of "institution" that exist to help us through life whilst looking after our financial affairs, helping us to buy our homes and encouraging us to build up a nest egg for a rainy day. Their advertisements, featuring cuddly animated figures, or trustworthy, helpful staff, lead us to believe this fantasy. Of course, we know that they are, in reality, money-grabbing, unethical behemoths which exist purely to extract our hard-earned cash from our pockets.

They have no interest in "helping" anyone, despite what the ads say. A lot of young (and old) people are sold unsuitable products by banks, simply because they are not offered an alternative. I doubt that OP's daughter was given a choice of bank account, she was given the hard sell and they made it sound as though it was a privilege, something that should be coveted, a special deal. I bet no-one even told her about the basic, free account. :mad:

Give them credit where it's due, they have rectified their mistake. But it's a mistake that they shouldn't be making. It's a clear case of mis-selling, how many others have they ripped off in this way?

Azari

Jeff_Bridges_hair wrote: »

Do you bother to read anything I have written?

Surprisingly, yes.

I would actually like to know what you think the bank done wrong here?

They sold an unsuitable product to a financially unsophisticated customer.

Fortunately, another member of staff realised the error and corrected it.

did they miss-sell ? No

Your opinion.

Mine is that they did. Seriously.

did they offer the product to a customer? Yes

ROFLMAO. Well, at least we can agree on that.

Was that customer so pleased (I would say 'confused' rather than 'pleased') with the offer of said product that she signed up for it? Yes

This is actually getting quite funny now.

It's perfectly clear that we have completely different opinions on this matter.

I have accepted that.

But you seem intent on coming back again and again, insisting that your opinion is the only one that can be correct.

Have a look here.