Can anyone help, where to complain about a Job Centre staff member?

starlite_2

Not yet, I have the kids this weekend so will probably sit don and do it monday when I can concentrate.

atomicsheep

starlite wrote: »

Another thing I showed her a letter stating they wish to take £25 per week out of my benefits to repay my loans. I was told on the phone this was an error and they calculated it when i was still receiving tax credits, income support, child benefit and my sons dla. She told me there was nothing I can do and if i can't pay it I shouldn't have taken the loans!?. I am sure i read somewhere they cannot take more than 12%

They can take 20% if they want. But you can ask for all your loans to be recaculated based on your current rate of benefit if you wish

Indie_Kid

starlite wrote: »

Apparantly some job centre plus staff were striking yesterday and thursday over working conditions!?

I was told it was just the call centre staff?

MCGONIS

Hi Starlite. Is that the correct name? You came on here asking for some advice. I stumbled accross your plight as I was on here on Friday looking up banking or some other thing trying to save money.

I have been turned from the most easy going person into the most agressive wound up rag you will ever imagine. Purely because of what other individuls have written to you, but mainly in relation to what I have advised you!

Please do write into the Social Fund office with details of your expenditure and the repayments will be reduced. I wish I had your National Insurance and I would go in and do it myself. Although that is not allowed, you understand.

Also, to answer another point, some officers were on strike on Thursday and Friday because the government are making things very difficult for staff who work on the telephone service lines which = most importantly the people that are calling up.

Don't get me started on that though! lol. I hope you got/get your situation sorted with regard benefit and crisis loans. If you need any help, just let me know. Bye just now.

viktory

starlite wrote: »

Rose_tinted, did you register just to make that dig? bless.

thanks for the posts (most of them anyway)

I may as well tell you all the full background, maybe then you can help further.

What happened is, I left my violent partner in march, moved to yorkshire, so yes was claiming income support and child tax credits. Then my ex had the children for a eekend and dint return them .No court orders were in place so police/ social services could do nothing. My own stupid fault for trusting him and thinking it was unnecesary to go into court.

So now as the family court case drags on and on, the children remain with him 100 miles away and I have them alternate weekends and every friday afternoon.

The job centre staff member read a court order which was a private document and completely irrelevant to my application.

I think she assumed i must be a drug addict or something as her attitude was appalling.

She asked how I afford the petrol to visit them, and told me my benefits shouldn't be spent on it. I pointed out the people sitting waiting for a crisis loan giro who were drunk and discussing which pub to go to. What is more important !!!!!!?

In actual fact my family have been paying these costs whilst i await a decision on a community care grant.

I have had to leave my home, which ruins my chances in court, and all i anted was enough o put my meters on and buy food whilst my esa was being proccesed. I dont understand why i was turned down.


She made very nasty remarks regarding my children and said she had no sympathy as she would never be in the position of only having supervised contact with her children . (she misread the court order, it is not supervised at all they stay with me at my mothers as I am homeless)

Oh this is laughable!! You didn't want a DWP employee to read the document - but you are more than happy to tell your tale to the world and his wife!! !!!!!!.

starlite_2

This is an anonymous forum, and I posted so people could understand the situation and advise me as there was a little confusion that it appeared I was claiming incompatible benefits.

The job centre employee had no right to read it, and certainly should not have made the comments she did.

If you can't post anything useless, then do pop off.

shikoku

I wouldn't bother to respond to the hostile people on this forum who are only here to undermine the already vulnerable. They've clearly got their own problems.

You will find that once you have dealt with this you'll feel more confident if anything similar happens in the future.

Smile sweetly and let them wave their ego at you, then politely ask for a complaints form, when you have that ask for their name, the ego will be shrivelling by this point, and there will be a record on the computer of who dealt with you if they refuse.

Then go on your way empowered

They don't care about tears or anger because they can turn that around to make you look bad but someone who methodically complains about them and deals with their shortcomings - that scares the carp out of them!

john539

briancrum wrote: »

oh please I had to deal day in day out people telling me I hope my family would be in a car crash/ get cancer

DAY IN DAY OUT several times so dont be so quick to judge a short tempered job centre worker

Maybe, maybe not.

Yes, the job centre worker or OP could have had a bad day.
The job centre worker should not have said things she said and kept to the relevant facts.

It's up to the OP to decide.

Generally it's easier to forget & find more helpful staff member to deal with.

We were not there to see what happened, only the OP can decide if this was serious enough for a complaint.

krisskross

I honestly do not understand. What meters do you need the money for? Thought you were homeless.

You say your ex took the children and won't give them back yet you have them unsupervised each weekend? why do you not just keep them with you?

MissMoneypenny

briancrum wrote: »

just let it be OP youre getting your money every week let the ''abuse'' you received be taken as a job would be, ie I have taken the abuse so I get my money.
Many people working have to deal with abuse day in day out and class it as such.

If I spoke to one of our customers' badly, then I would be told to clear my desk and go.

I don't like the idea that my taxes are paying state workers who are rude to their customers.

The OP should put in a complaint. Even if the job centre staff member gets away with her bad behaviour this time, it will make her think twice about being rude again. I understand that some of the job centre staff are on contracts, so it should be easy for them to remove the bad workers.