Can anyone help, where to complain about a Job Centre staff member?

MCGONIS

I've deleted my post and written it again. BBC Radio One seems brilliant.

atomicsheep

MCGONIS wrote: »

Agiain a band "B" to temporary promotion to "c" promotion mentality. Another shocking example of why I hate working at the DWP. You have rubbish from a shop or some naff call centre that were lucky enough to get promotion to EO.

The sooner these people get put back to their original duties, then good. The EO's then can deal with the situation.

dont get this post. Why would a temp C make a different decision to a perm grade C?

john539

briancrum wrote: »

just let it be OP youre getting your money every week let the ''abuse'' you received be taken as a job would be, ie I have taken the abuse so I get my money.
Many people working have to deal with abuse day in day out and class it as such.

No they wouldn't.

MCGONIS

atomicsheep wrote: »

dont get this post. Why would a temp C make a different decision to a perm grade C?

Because their training is appauling. They are put onto a telephone line and don't know what to expect.

MCGONIS

sh1305 wrote: »

Why else would someone go from IS to ESA? The move hasn't really started yet.

Explain what you mean. You seem very up to date about erm ...........nothing........

cit_k

briancrum wrote: »

oh please I had to deal day in day out people telling me I hope my family would be in a car crash/ get cancer

DAY IN DAY OUT several times so dont be so quick to judge a short tempered job centre worker

Ever thought that could be because of what you say to people?

MCGONIS

O....F...F...S......

You do my nut in. What a dead leg.

starlite_2

To whoever said I am getting my money every week so should shut up and put up. How charming.

I'm not receiving any money whatsoever, also I can't claim housing benefit as at the moment I'm crashing in my uncles (unfurnished) house which is on sale or occasionally at my mums.

Thanks to those that have said I should have been able to apply over the phone. I will certainly try that on monday. I called the process office yesterday and they said my claim will take minimum of 14 working days, not what I was told on applying, and it has been longer than that anyway,

Apparantly some job centre plus staff were striking yesterday and thursday over working conditions!?

starlite_2

Another thing I showed her a letter stating they wish to take £25 per week out of my benefits to repay my loans. I was told on the phone this was an error and they calculated it when i was still receiving tax credits, income support, child benefit and my sons dla. She told me there was nothing I can do and if i can't pay it I shouldn't have taken the loans!?. I am sure i read somewhere they cannot take more than 12%

shikoku

Have you made the complaint?