HELP!!! Should I contact OfCom??

harding1985

Ive just had an email from mobiles.co.uk:

Hello,

Thank you for your email, I can confirm that if you send us your final bill we will process payment for the monies charged.

Regards,
Mobiles.co.uk

My email to them before this one:

After seeking advice please can you provide with with written confirmation that If I cancel the Orange contract mobiles.co.uk will pay the £460.00 outstanding charge of the mobile phone contract with Orange please, this will need to be done within 14days.

Thanks
Lee

harding1985

Is that good enough to go ahead and cancel the contract with Orange....

Guys_Dad

cub wrote: »

Ignore the threats from Orange: you did not make a contract with them - you made a contract with mobiles.co.uk to pay the network provider; (mobiles.co.uk have a contract with Orange regarding commission). Arranging a direct debit to pay the network does not necessarily mean you have contracted WITH them to pay that money. This is a very serious matter; major companies routinely behaving criminally; they are pursuing individuals rather than mobile phone retailers because they are easier to threaten & more likely to pay up.
I am about to launch a substantial claim against '3' for harassment and threats over several years, and intend to get as much publicity as possible to get this activity stopped.
Please contact BBC 'Rip off Britain', 'Watchdog', radio 4 'You & Yours' & 'Money Box', Daily Mirror ([EMAIL="investigate@mirror.co.uk"]investigate@mirror.co.uk[/EMAIL]) and any other newspaper and magazine consumer columns you know of. Also, the Office of Fair Trading and Ofcom who have had years to do something about this.

Take that wrong advice at your peril. Just read all the threads on here where networks have blacklisted customer credit records for not paying contracts when handset troubles occur.

Silk

harding1985 wrote: »

Is that good enough to go ahead and cancel the contract with Orange....

In the past what they say they are going to do and what they do can be 2 different things.
The Rep swore black was blue that it had been cancelled and it never was with mine
I would talk to the Orange Rep in the above post before you do anything

harding1985

Thanks, I've dropped him a PM hope they don't mind me contacting them directly.

I'm very worried incase I cancel the contact and end up paying the £460.00.

Silk

Just in case you missed this post by Steve

Orange_Company_Representative wrote: »

Hi Lee,

So sorry to hear of the problems you have had. If you can PM me and provide me a contact number I can arrange for someone to call you and hopefully resolve this matter ASAP. If possible please add the mobile account number in your reply. I have had to post this on here as your account won't permit private messages.

Hope to hear from you soon.

Steve, Orange Helpers

Twitter:@OrangeHelpers

harding1985

Silk wrote: »

Just in case you missed this post by Steve

Thanks again Silk, completely missed the post.

I've dropped him a PM.

Its encouraging to know good people still exist on this planet!!

The only repayment I can offer is that I work in IT so if you have any IT related questions please don't hesitate to drop me a PM. :cool:

Guys_Dad

harding1985 wrote: »

Thanks again Silk, completely missed the post.


Its encouraging to know good people still exist on this planet!!
. :cool:

I agree! Even when you may have disagreements with him. :beer:

Unless, of course your name is Ben or work for a certain company !!!!!!!!!!!

Edit:- Actually, if you actually worked for the certain company, that would be different.

mobilejunkie

Guys_Dad wrote: »

Take that wrong advice at your peril. Just read all the threads on here where networks have blacklisted customer credit records for not paying contracts when handset troubles occur.

You beat me to it - it's always important to highlight VERY bad advice lest others actually follow it...

Guys_Dad

:money:

mobilejunkie wrote: »

You beat me to it - it's always important to highlight VERY bad advice lest others actually follow it...

Looks like we might be agreeing in 2011. :beer: