very upset with very

McCuddly

deanos wrote: »

Dont bother with Email they never seem to answer the questions correctly and give some random reply

0800 180000 is the free phone number, it will mention Kays just ignore that its the same call centre

Ive noticed alot of people calling the free very number for isme aswell

08081010027 is Customer enquiries, agree never email its pointless

davsidipp

i see that verys pr rep mccuddy has now left the building(forum)even hes given up trying to stop the rot.

McCuddly

I dont post in an official capacity

The email team are useless.

I am a she actually, We can't help customers who don't want to be helped

davsidipp

what do you mean donnt want to be helped.i have tried twenty times tro get them to understand.they are not interested.so who can i contact to get this settled name email/phone.thanks

McCuddly

When did you get the delivery exactly?

davsidipp

three weeks ago.

super_woman

i haven't received my order that i placed 4 weeks ago! grrr! customer services don't help much either...

McCuddly

davsidipp wrote: »

three weeks ago.

Ring up and ask them to come and collect under the HAG, and ask them to arrange a replacement, Simples with a 5 minute phone call

super_woman wrote: »

i haven't received my order that i placed 4 weeks ago! grrr! customer services don't help much either...

What did they say?

davsidipp

mccuddly.thanks ,trouble is they do not have any in stock and do not show it in their catalouge any more.they said return it.i explain previous to them.but have not replied to this day.if i returned it i can see me left with no tv as this i must admit is a great tv and price.pity very are not as good. do you know can supply any number.person,email that would get a result(pm me if you do not wish everyone to know) thanks dave

McCuddly

davsidipp wrote: »

mccuddly.thanks ,trouble is they do not have any in stock and do not show it in their catalouge any more.they said return it.i explain previous to them.but have not replied to this day.if i returned it i can see me left with no tv as this i must admit is a great tv and price.pity very are not as good. do you know can supply any number.person,email that would get a result(pm me if you do not wish everyone to know) thanks dave

Get them to put you through to customer enquiries

They have the power to offer a tv at a reduced cost, However, Theyre offering to refund the TV and I'm guessing as its a good price you don't want to give it up?