very upset with very

m4dh4tter

McCuddly wrote: »

This won't get you very far will it? Do you call the agents morons when you ring them up?

No, I do have a good telephone manner, I came on the vent board to let off steam.

They can't deviate from what WISMO tells the agent, When WISMO says "Potential missing items" they can reissue the order.

I have no idea what your talking about.


Thats correct, We arent allowed to ring HDNL, As we have a direct link to HDNL via connect and that basically tells us what HDNL tells us if we was to ring them. Alot of the time the package is waiting at the depot

Then how are you able to give an update on the progress of an order?


A refund takes 5 days after track and trace say yes to a refund, the time delay is when SDG ask NETBANX to refund you.

A refund is what I am getting up to 10 days I was told.

I admire your loyalty to your employer and take note that you have helped what was an unhappy customer in your own time, but some of your phone advisors really do need training.

I received a couldn't care less attitude from two advisors, one male one female.They gave me three different dates for delivery and it kept changing on line.
I am the one that's had to make all the phone calls to find out what's happening.
You may perhaps not realise the inconvienence of waiting in day after day for three weeks waiting for a parcel.

McCuddly

I totally agree that waiting for HDNL is an ache

You'd be surprised at the memos we get saying the teams are snowed under thanks to HDNL, When you launch a dispute on delivery, it gets sent to track and trace who then talk to HDNL/Yodel/whatever theyre calling themselves this week. This is literally one office on one floor talking to another office on another floor.

As for delivery dates changing, When I've took orders I've seen Delivery promises change from next day to 6 weeks after and once you've readvised the customer and get to the issue order stage it reverts to a promise of a date in a few days, it all goes off when they get the stock at the DC and its been through prime sort.

When did you last call? Also do you have any idea where you got through to? Did it sound like Manchester? as theyre generally the best ones to deal with compared to other sites etc

granny234

decided this morning to call very and re order dress
person on phone really helpful.
item arriving on tuesday now.
i told him what had happened in a calm manner
and he said as a gesture he would not charge the post/packing fee.
he also said there was a 10% off next order note on my account.
so this was knocked off the total amount,which will half my posting cost,to get the dress to my grandaughter.
while it has been frustrating,we all make mistakes ,including me and i feel happy with the outcome.
it may cost me £6 more but hey my beautiful isabella is worth it and she will look fab in it.
thankyou to mcuddly.

katerinasol

Thank you for letting us know about the progress of your order and thanks to mccuddly for being so helpful!

davsidipp

mccudly the courier delivered this in this state i was in and it was given to my wife reverse way round so before you could inspect ,the courier vanished like lightening.i quite agree the service do leave a lotttt to be desired.email apon email explaining the same thing answered by a different person every time.

m4dh4tter

davsidipp wrote: »

mccudly the courier delivered this in this state i was in and it was given to my wife reverse way round so before you could inspect ,the courier vanished like lightening.i quite agree the service do leave a lotttt to be desired.email apon email explaining the same thing answered by a different person every time.

Have you found the e-mails are just bog standard and don't actually answer or solve the problem.
Mine is still on going, I have now been refunded for a missing parcel but!! they have refunded me for a parcel I did receive and not the missing one!!
I give up with them now I am not wasting anymore of my time and money contacting them.
Will stay away from them and tell friends & family of their bad service.
I do hope you get your problem sorted.

McCuddly

davsidipp wrote: »

mccudly the courier delivered this in this state i was in and it was given to my wife reverse way round so before you could inspect ,the courier vanished like lightening.i quite agree the service do leave a lotttt to be desired.email apon email explaining the same thing answered by a different person every time.

Its best to call up and get it resolved. Marking it as damaged on receipt. Getting it picked up and an exchange organised.

McCuddly

m4dh4tter wrote: »

Have you found the e-mails are just bog standard and don't actually answer or solve the problem.
Mine is still on going, I have now been refunded for a missing parcel but!! they have refunded me for a parcel I did receive and not the missing one!!
I give up with them now I am not wasting anymore of my time and money contacting them.
Will stay away from them and tell friends & family of their bad service.
I do hope you get your problem sorted.

Again, best to call up

davsidipp

i have emailed them ,i have given them my number .why should i pay for call .surely that comes under cutomer service.they are there to resolve the situation.return ! as i have told them this is a no goer as they do not have tv in stock.

deanos

davsidipp wrote: »

i have emailed them ,i have given them my number .why should i pay for call .surely that comes under cutomer service.they are there to resolve the situation.return ! as i have told them this is a no goer as they do not have tv in stock.

Dont bother with Email they never seem to answer the questions correctly and give some random reply

0800 180000 is the free phone number, it will mention Kays just ignore that its the same call centre