faulty vodafone 9 days old

Guys_Dad

Answer is "No" - most days I don't even like myself!

wandos

7 days is appalling, Orange have a 28 day in store exchange policy, o2 the same I believe. So glad I didn't join vodafone despite the excellent deal I saw with them

Vodafone

Hi all,

Daisydoodle - While I am pleased to read that you were able to get this issue sorted over the phone. I would like to take this chance to apologise for any frustration this has caused. If you wish to discuss your experience at the store further, then please feel free to contact us on the link that Sukhi provided in her last post and we will take a deeper look into this, if you wish.

All - Whilst we have no plans to alter our 7 day return policy at the moment, we will take your feedback on board. Thank you all for your thoughts.

All the best,

Espi
Web Relations Team
Vodafone UK

Guys_Dad

Vodafone_company_representative wrote: »

Hi all,



All - Whilst we have no plans to alter our 7 day return policy at the moment, we will take your feedback on board. Thank you all for your thoughts.

What went wrong with "I hear what you say" as a cliche? Gone out of vogue I suspect.:rotfl::rotfl::rotfl:

Both mean the same thing and equate to "We will do b****r all about it".

Well roll on the Law Commission's report coming into fruition.

Jon_01

That ranks along with 'We'll raise it as a training issue' as a means of saying something while doing nothing.

Silk

Vodafone_company_representative wrote: »

All - Whilst we have no plans to alter our 7 day return policy at the moment, we will take your feedback on board. Thank you all for your thoughts.

Hi Espi,
My question still remains ...what do the shop T&C's say is it 7 days or 7 working days and is it 7 days for the fault to appear ???

nasher1

If the shop's T&C's state 7 days for faulty exchange (used to be 14 days and prior to that 28 days) then you have to notify the store within 7 days of purchase (not working days) for a refund or exchange. If you want an exchange and the store is out of stock then they would have to honour an exchange outside the 7 days. As for your treatment by the Manager, all I can say is that I am not surprised. Vodafone tell their staff not to accept abuse from customers, unfortunately most staff take this to the limits, so where in the past a customer could air their dissatifaction about the poor quality of service they are now been tagged as someone who is verbally and physically agressive and are threatened with the police being called on them as well as being humiliated by being barred from the store. I'm guessing the Manager didn't want the refund to affect his figures!

Silk

nasher1 wrote: »

then you have to notify the store within 7 days of purchase (not working days) for a refund or exchange.

Hi Nasher, welcome to the forum.
The problem here is that it's generaly thought that to try to enforce T&C's to not include "working days" in their conditions is unreasonable and unfair.
ie. If the item was bought Christmas Eve and it fell on a Wed. then its shut Christmas day, Boxing day, Sat, Sun and Bank hol Monday then the window for return is reduced by over 70% down to 2days !!!

Frozenace

Did you by any chance buy it online? If so, they should give you longer, but you have to call customer services.

My HTC Desire HD from Vodafone died after 9 days. The guys in the Oxford Experience store were pretty unhelpful at first.

Then Vodafone arranged an exchange over the phone, which took 5 days. I asked for the phone to be delivered in store.

The phone never came on the day, so I complained and they did actually give me a new phone!

They are useless...

spinningsheep

I am by no means agreeing with Vodafones return policy, 7 days seems very stingey, however, for the OP or anyone else on here to flame the manager for adhering to his company's procedures is being beyond ridiculous, we all have policies to work to in any job, most of which are made far higher up the food chain than the people on the coal face who have to impliment it, whether you agree with the policy or not. As for the manager asking you to leave part, IF you were indeed "creating a stink" on the basis you effectively bully the staff into doing as you wish via embarassment, as some people seem to advocate, then I am not surprised he did that. I am in no way being personal to the OP, so please do not take it personally, I appreciate it is frustrating, but to behave in that way would not get you anywhere, not with anyone in retail. They are simply doing their job. I know in some cases you get people that genuinely couldn't give a sh*t whether you enjoy your shopping experience or not, anyone who says "the customer is always right" has never worked in retail!