Halifax - Harassment?

regularsaver1

Phoenix79 wrote:

All banks are the same. Its sell, sell, sell now. Its drummed into the staff that they must sell loans, mortgages, savings accounts etc. Its how you are judged on and it determines your bonus. Not saying it excuses the actions but they are only doing what they are told to do.

yep - if you work in bank it is a sales job now

Scarlet_Fever

i cant believe it! its 20.45 and i have had 2 more calls tonight.... phoned 100 asked the operator 'are you ntl', yes he said, fine i need a number blocked, oh i cant do that, i'm not ntl.... (eventually), anyway i thought that call centres had to by law tell you who they were?

i spoke to customer relations today and she said it might be because i havent used my card for a while, and she gave me a reference and said she would get it sorted, but obviously not. Now they phone and i tell them to look at the reference and stop calling me, but they won't stop.... i cant take much more of this rubbish

we are up to about 20 calls now, home, mobile, work

Scarlet_Fever

8.10am: call 23, at home - told the caller to look at the notes on the account, they said they can't do that until they talk to the account holder.... arrrgghghghghghghgh!!!!!!

i've decided to say that i've had a sex change next time....and mrs t is now mr t

Call_Centre_Monkey

When they phone, ask exactly which department they're phoning from. Also if you can get their location (which they might not give) that'll help narrow it down too.

Paul_Herring

Call_Centre_Monkey wrote:

When they phone, ask exactly which department they're phoning from. Also if you can get their location (which they might not give) that'll help narrow it down too.

If you're still refusing to give details out when they initiate the call, ask for a reference number aswell which you can give to the person you ring up later.

Scarlet_Fever

i have reported them to ofcom

i have finally found out what the problem is (thanks to Debra from customer relations) aparantly i have a 3rd card, which has an annual charge from a company on. the transaction went through in early august, but they have not received payment for it. I have now paid in full and am disputing the late payment charge as i did not receive a bill. Why halifax could not have found this information monday morning when i phoned them i dont know.

anyway -- phoned up and paid for it in full, and then an hour later.... another call, hour after that, another call - they hung up when they heard 'is that the halifax again??'

Call_Centre_Monkey

I thought it would be something like that

You number might stay on the auto-dialer for a day or so just until the payment goes though, so if they phone just say you've made a payment now.