Halifax - Harassment?

David_B_2

Out of the companies that I use, Halifax is the one I got the most trash and spam off. They are forever sending stuff through the post and even asked my wife in the branch if she was interested in some services they had, she was only paying check in!. She said no so they sent the cr*p in the post anyway.

They have wound me up so much that I moved all my accounts with exception of the mortgage elsewhere. (to better accounts I may add and not just anywhere).

After many letters I rung them up and asked to be removed from all mailing lists. Seem succesful but I guess only time will tell.

johnmoney05

hmm....I have two current accounts, one web saver and one regular saver with Halifax. I have to say that I NEVER receive anything from them. I opted for paperless statement.
Did ALL you guys TICK the NO box to mail, email, mobile, telephone communication from them when appling the accounts?

Phoenix79_2

David_B wrote:

Out of the companies that I use, Halifax is the one I got the most trash and spam off. They are forever sending stuff through the post and even asked my wife in the branch if she was interested in some services they had, she was only paying check in!. She said no so they sent the cr*p in the post anyway.

All banks are the same. Its sell, sell, sell now. Its drummed into the staff that they must sell loans, mortgages, savings accounts etc. Its how you are judged on and it determines your bonus. Not saying it excuses the actions but they are only doing what they are told to do.

Scarlet_Fever

am speaking to a csa (she's really nice - nadine) there is no reason why they should be calling, account not in arrears - i think i'll report it ot the police when i get back from lunch

Call_Centre_Monkey

Buffyslay wrote:

am speaking to a csa (she's really nice - nadine) there is no reason why they should be calling, account not in arrears - i think i'll report it ot the police when i get back from lunch

Er, I doubt the police can do anything. Best to speak to the Halifax Fraud team.

To the people moaning about getting calls when the account is in arrears, Halifax collections use an automatic dialer, so the person who phones you doesnt actually see the account until the phone is picked up. So until a payment is made on an account or something is sorted out, your number stays on the automatic dialer. Which is a fair enough, really.

If your bank phones you and asks for security details, just phone your banks customer services so you know its them your speaking to. Then they can forward your call to the relevant department (ie collections/fraud).

Scarlet_Fever

i think i can report it as harassment..?

Scarlet_Fever

Call_Centre_Monkey wrote:

If your bank phones you and asks for security details, just phone your banks customer services so you know its them your speaking to. Then they can forward your call to the relevant department (ie collections/fraud).

i did this - but they have no reason to call me!, no outstanding balances, paid off in full every month (max per month is only £24 roughly...anyway)

Mikeyorks

Buffyslay wrote:

i think i can report it as harassment..?

Read post #10

Mikeyorks

Buffyslay wrote:

i did this - but they have no reason to call me!, no outstanding balances, paid off in full every month (max per month is only £24 roughly...anyway)

How do you know they have no reason? (Post #10)

Scarlet_Fever

Mikeyorks wrote:

Read post #10

why - whats that post got to do with reporting them for harassment for phoning me 12 times ?