What Happened to "The Customer is always right"

HooCanTellMee

Thanks to all for the replies, nice or nasty, at least it is a response!
I don't miss appointments to the dentist! I just get threatened with penalties!
As to the subject of Council Tax, I could pay by direct debit, probably will next year. I had this weird idea, that if we all just pay it this way, people would lose jobs! At least the computers will have something to do, maybe they will pass my details on to some more call centres! If I pay for a service am I not the customer? A simple reminder would have had me on the phone, to make payment, almost immediately. A final warning makes me furious! Spot the difference, and if I hadn't intended to pay, a threat would make no difference. My services were disrupted, my mail didn't arrive, I couldn't get to work for a week, couldn't walk up to the local shop, too icy, pavement untreated, bins were not emptied, school closed. I wasn't angry about the disruption, I am now.
Aggression breeds aggression.

CIS

To have issued a final notice at this stage you must had already had a first and second council tax reminders across the year. The legislation regarding council tax is quite clear - the council are required to work under this legislation and have issued the final notice correctly from what you have posted.

HooCanTellMee

I also thought you had to have two reminders, I rang the Council to check. Seems that on the last payment of the year you do not get these reminders, my Council go straight to the Final Demand! This is regardless of whether any reminders have been issued during the year, or not! I have paid promptly, each month, got to XMas, numerous distractions, bad weather, shopping to get gifts not delivered due to bad weather and slipped up. Once! Even rang last week to check whether I was up to date, sent payment immediately. Got Final Demand feel that the policy is wrong! Even one Reminder would have solved problem.

CIS

Out of curiosity - what was the wording of the notice sent to you ?

Freddie_Snowbits

Freddie will digest for the Council.

Over Christmas I over looked paying my Rates and found this wonderful forum. Rather than read the Council tax parish, I have decided I am right and as such, has posted in the venomous area where Freddie and others haunt with a swinging a vengeance. Though I did hope the answer would be slightly better, than if I has posted in the correct parish, I was at least expecting a degree of sympathy in this area. Unfortunately I forgets to tells you all that last week, my cat died, after suffering an horrific glance off the Dustbin lorry in the fresh snows that fell in early December. This caused me a lot of distress and you bu99ers could not give an iota.

No [STRIKE]binmen[/STRIKE] binpeoples were injured in the making of my post.

HooCanTellMee

It was a Final Demand, pay by 27th of month, or action to be taken! Enough to worry a pensioner, my Mother In Law would have been frantic if she had received it! Just a computer generated threat! As I said before, a simple reminder would have gotten the bill paid!
Freddie_Snowbits,
I am sorry about your cat, have also had a loved pet left dead by the roadside, still remember it after three years! Not sure if it has any relevance to my post, if you are trying to say the bin lorry should not have been out on the snow, I agree. Just think if I can accept they couldn't risk the road to empty the bin, why do they expect me to make it out to pay their bill.
Thought this was a vent, if not where should I post? I do have a sense of humour, so I can imagine I am asking for trouble with the previous question.
Haven't just found this forum, just don't have much to complain about normally, usually thank anyone I think deserves praise and the only warning I have is, watch out, there is weather about!

inca_2

why do they expect me to make it out to pay their bill.

Not trying to get at you, just that I've noticed this a couple of times in different threads, how does the weather stop someone from paying a bill? There are ways to pay for things online and over the phone so surely not being able to go out means you have even more time to get round to paying it?

Also, I know that the standard letter sent to everyone comes across fairly threatening but there is no way to differentiate you from someone who constantly pays late, that would take a hell of alot of time and effort to find out and guess where you would see the cost of that?

Jeff_Bridges_hair

HooCanTellMee wrote: »

It was a Final Demand, pay by 27th of month, or action to be taken! Enough to worry a pensioner, my Mother In Law would have been frantic if she had received it! Just a computer generated threat! As I said before, a simple reminder would have gotten the bill paid!

how about a simple - pay your bills on time.