Phones4u - Contract problem

Justthatguy

Yea. It's not as if I've left it for the past 6 weeks though. I've returned to the store the same day, 2 weeks later (Because of snow/work) and then Christmas, not using that as an excuse though. I've rung countless times and have had no joy, i've attempted to contact Phones4U and haven't had any replies. And thats why I came here for advice. But yes, I do agree vulnerable is the word here, and it's taught me a big life lesson.

And Ann, when you say make the request, do you mean to the bank to stop the direct debit?

chadwicksmith

You should regester on phones4u support forums as somebody ok there could help you with your problem

http://support.phones4u.co.uk/pe/action/forums/displayrootposts?msgBoardID=10100538

Annie._2

Justthatguy wrote: »

Yea. It's not as if I've left it for the past 6 weeks though. I've returned to the store the same day, 2 weeks later (Because of snow/work) and then Christmas, not using that as an excuse though. I've rung countless times and have had no joy, i've attempted to contact Phones4U and haven't had any replies. And thats why I came here for advice. But yes, I do agree vulnerable is the word here, and it's taught me a big life lesson.

And Ann, when you say make the request, do you mean to the bank to stop the direct debit?

As the account holder, you have to contact your previous mobile provider to cancel the contract.

They will keep charging you until you terminate the contract.

Phones4u

Hello (just that guy), I'm really sorry to hear that you've had a problem in one of our stores and apologies if you've already tried to contact us and had no response.

We do take our complaints very seriously and If you would like to get in touch with me I manage all of the Phones 4u social sites and may be able to help resolve this for you.

I will need your mobile number and any account details you have or reference numbers if you have previously been in contact with our customer service team as this will help us to pull your details up on our system.

You can contact me at: [EMAIL="facebook@phones4u.co.uk"]facebook@phones4u.co.uk[/EMAIL]


I look forward to your reply.

Kind regards

Mel. Phones 4u
Social Media Manager

Silk

Phones4u wrote: »

You can contact me at: [EMAIL="facebook@phones4u.co.uk"]facebook@phones4u.co.uk[/EMAIL]


I look forward to your reply.

Kind regards

Mel. Phones 4u
Social Media Manager

Is your name realy Mel facebook ???

How come you've not registered here ......
http://www.moneysavingexpert.com/site/forum-faqs#response

tng_2

Ive repoted the chap