Argos-Item not as described, what can I do?

zppp

OP, I have found it on the Argos website, is it a Toshiba?

dmg24

There is only one listed for £349.99, and that is the Acer Aspire 5336.

Edit: I've found two more ...

eMachines E640
Toshiba C650-1CR

(Complete crosspost - must press F5 more often!)

paddyrg

This should be an easy one to sort - take the screenshots and ideally find the same page in their print catalogue. Take it to the manager. Say 'I bought this one because it has a DVD writer, but the description is wrong please can I have my money back, here's the machine in the box - thanks'. If that doesn't work (I'll be stunned!) Then the item is not fit for purpose, and you have every right to get very stroppy - if they won't refund on the spot, get their reason in writing and post it here.

zppp

dmg24 wrote: »

There is only one listed for £349.99, and that is the Acer Aspire 5336.

Edit: I've found two more ...

eMachines E640
Toshiba C650-1CR

(Complete crosspost - must press F5 more often!)

I think it is the Toshiba, as it mentions something very specific in Op's original post. I won't give it away, as I will get told off.

Justicia

Danica wrote: »

Will take screenshots and laptop to local store tomorrow and ask for an optical drive or full refund. Thanks Kerri GT and Justica you have been very helpful.

You are every welcome, Danica

As others have also said above, with the misleading info you have to show them, you shouldn't really have an issue getting it sorted.

Please do come back and let us know what happens

gordikin

zppp wrote: »

I think it is the Toshiba, as it mentions something very specific in Op's original post. I won't give it away, as I will get told off.

...it may have applied to the Tosh. 2 weeks ago...could it be different now?

gordikin

Maybe the the OP will (at some point...tomorrow?) come back and say Argos gave them a full refund....thus vindicating their stance!

MrsBartolozzi

Is this the Toshiba that you can purchase with an external DVD-RW drive on promotion?
Suggests to me it doesn't come with an internal one or might one need two??

gordikin

MrsBartolozzi wrote: »

Is this the Toshiba that you can purchase with an external DVD-RW drive on promotion?
Suggests to me it doesn't come with an internal one or might one need two??

Who actually 100% definately knows...only the OP I guess?

wealdroam

OP, did you purchase the product online?
(if your answer to that question is 'no', then no need to read further)

I note that you ordered it on 27 December, but when did you receive the thing?

Distance Selling Regulations allow you cancel the order up to seven working days after receiving the item. The seven working days start with the day after delivery.
You can cancel for any reason and their T&Cs cannot override that.

If you are still within those seven working days, i.e. it arrived on or after 3 January, I suggest you get that cancel email to them asap.

Cancellation rights (Regulation 10)
What cancellation rights do consumers have?
3.23 Where the DSRs give consumers the right to cancel an order, this right is unconditional and begins from the moment the contract is concluded. Unlike when buying from a shop, the first time that a consumer will typically have an opportunity to examine goods purchased by distance means is when they receive them. The DSRs give consumers who buy by distance means more rights than consumers who shop in person. When a distance consumer cancels a contract to which the cancellation provisions apply they are entitled to a refund of any money they have paid in relation to the contract even if the goods are not defective in any way.

The time limits for cancellation are as follows.
For goods:
provided you give your consumer the required written information no later than the time the goods are delivered, their cancellation rights end seven working days after the day on which they received the goods