Debenhams refusing me a refund

Maldives_lover

You should have probably accepted their original offer to exchange the item, at that stage you might have been able to negotiate a gift voucher if there was nothing in store. I think they will probably stick to their guns on this one.

Mezza1979

Spoken to trading standards. Told them every detail and they sale i have a case. They have breached their contract as they have not offered any solutions. Ie, repair or replace.. which they are obliged to do.

FACT: Sale items are NOT sold as seen unless they write this on the reciept. This was not done. As Confirmed by trading standards.

They have helped me draft a letter which is on its way to Debenhams head office as i type.

This is one battle against a retail shop i will not lose.

Keith1950 - I totally agree with your comment about them not valuing my custom and in turn i shall not be using their store any more. Bad customer service spread through Word of mouth is a powerful tool ...

To those people who have commented about the replacement dress cost... I have never asked for this money back and would not expect it. I should not have had to buy a replcament dress as the one i bought from debenhams

charlie792

Chimpofdoom wrote: »

Quick question.. (i may be stupid here) but if there were no labels on it (eg: barcode etc) then what does the purchase say on the receipt???

Surely if the dress had a barcode then the full product description would be on the receipt (you know, brand of dress etc, instead of something like "dress "£65").

Of course.. I repeat.. I could be being stupid here (second day back at work.. explains that one :rotfl:)

That is true - If there was an inside label with a barcode on this could have been manually entered at the till and therefore full product information should be listed on the receipt however if there was no barcode it may just be entered as a Miscellaneous item (ie no product details on receipt) and the price entered manually - however this begs the question how did they know the price with no labels..

CoolHotCold

It is still your word against theirs, I mean a snag on a dress can be caused by getting caught on a doorframe, or velcro or nail whilst out.
You can try taking them to the small claims court, but like i said its word against word.

little_miss_muppet_face

Not sure if i could be bothered with the hassle of letters etc for a small amount, im sure in your case its the principle of the matter, however they did offer you an exchange in the beginning, most stores only offer exchange on sale items anyway so not sure what you felt you should get, i feel you may have shot yourself in the foot here as as someone else stated im sure these companies meet allsorts who try it on all the time... not that i am saying you are, my motto in life and i try to live by it is Dont Pet the Sweaty stuff and dont sweat the petty stuff.. i personnally couldnt be bothered with the hassle over £65.. especially when an exchange was originally offered.. Good Luck with it..

Freddie_Snowbits

Freddie will interpret for the smug

I hired a dress for New Years Eve and snagged the damn thing. Now they want to charge me.

Chimpofdoom

charlie792 wrote: »

That is true - If there was an inside label with a barcode on this could have been manually entered at the till and therefore full product information should be listed on the receipt however if there was no barcode it may just be entered as a Miscellaneous item (ie no product details on receipt) and the price entered manually - however this begs the question how did they know the price with no labels..

Kinda what I was thinking, 5 years ago when I was a student and worked in a shop we would put it under misc with a description eg: white t-shirt size medium etc

It the receipt shows misc (and nothing else), the store would beg the question of "how do we know this is the right dress?!"

misssarahleigh

McKneff wrote: »

just a question, you went in, saw the dress, tried it on, fine. I'll buy it.

Why at that time would it even enter your head about labels not being on and it being difficult to return it.

You exaimined the dress, perhaps you snagged the dress getting it out of the bag or showing yur friends.

Your not £165 out, you have the other dress.
Could a decent dressmaker not do something with the 'snag'

If the labels were not on it i think we would all notice when picking out some clothes. If the paper tag isn't how i would notice instantly as i would want to see the price. I also check the item has the correct size on the inside label as i have been cought out once or twice by the inside label and the outside tag not matching in size.

keith1950 wrote: »

Hi, as the dress was greatly reduced in the sale and had missing labels it will be a dress that had previously been sold/worn and returned.This would explain them saying that it looked as if it had been worn. As such sale items are offered on a 'sold as seen' basis. If you did not snag the dress your self then it should have been apparent when you purchased it. Most stores in these circumstances would probably give the customer the' benefit of the doubt' but it would seem Debenhams do not value you as a customer.

I don't believe it is 'sold as seen'. I see items that are fault in the sale and it's clearly stated on the label e.g. zip broken, hole in back.

AT the end of the day there will be some people that try it on, and those that are genuine. I would consider the snag a reason to return (and for all those saying didn't you see it, if it's on the back thats not always visable, especially with long hair) as the clothing is 'spoilt'.

I think the principle here is theoretically the clothes shops can refuse everyone everything on the grounds they are 'trying it on' and not help anybody. How do you judge between the genuine and the scammers?

Jeff_Bridges_hair

So what does your receipt say. This will be very very hard for you to prove against them though but good luck

Mezza1979

Ok, Freddie - Dont judge me by your own standards. I'm not a dishonest person.

For anyone else who has commented on my honesty... i came on here for advice not judgement. Keep your opinions to yourself.

To answer some of the questions..

My reciept clearly states the brand of dress and has a code printed on it.
It has become about principle but i want to also say that i do not class £65 a small sum of money. Maybe to some it is but to me it is not but thats not the main point.

Had i known it was damaged in any way i would not have purchased it. I did not. therefore it was mis-sold in my opinion.