Small Claims Court - Mobiles.co.uk

pmduk

Actually that advert is announcing that the company will be wound up. I understand that there is a statutory period for claims to be made.

Bikertov

OK - didn't realise that. Even though they are still showing that on their Website ... a bit dodgy of CPW to do that in my mind !

Old_Gold

Bikertov wrote: »

OK - didn't realise that. Even though they are still showing that on their Website ... a bit dodgy of CPW to do that in my mind !

I believe that their affiliates are also still showing them on their site.

Silk

pmduk wrote: »

Actually that advert is announcing that the company will be wound up. I understand that there is a statutory period for claims to be made.

Very true perhaps I should have said that on the 9th of Dec Mobiles .co.uk Ltd appointed liquidators to wind the company up

It comes as no surprise however because I did point out earlier in the year that it was all being re-organised.

Bikertov wrote: »

OK - didn't realise that. Even though they are still showing that on their Website ... a bit dodgy of CPW to do that in my mind !

Dodgy CPW and mobiles.co.uk ...surely not :rotfl:

Aginoth

Guys_Dad wrote: »

I suspect that, as most of their business is contract-linked, the CS rep is not trained in the SOGA and that they will offer settlement before it gets to court when the legal team get involved.

Good luck. :beer:

I think you are right, their terms and conditions appear to be built around the Unfair Contracts Regulations.

Will keep the thread updated if I have any progress.

Aginoth

UPDATE...MORE ADVICE PLEASE

mobiles.co.uk have replied to my Notice before Action email with continued offers of replacement only.

As they have not accepted my statutory rights in this reply can I now go straight to legal action without waiting for the end of the notice perod (18th Jan), it is obvious that the CS drones will not or can not give me a refund.

Their reply...names of individuals edited

Hello,

Thank you for your email.

Please accept our sincere apologies for the delay in responding to your query.

Unfortunately as my colleague stated, our terms and conditions state that there is a 7 day returns period and outside of that timeframe we will organise an exchange within 28 days. Although you are outside of the 28 day exchange period, as a goodwill gesture we will process an exchange for you.

Alternatively you can take the handset to any Carphone Warehouse store and they can organise a repair or a replacment handset for you if you take your invoice or confirmation email and a proof of identity.

To find your local store please visit the link below and enter your postcode:
http://www.carphonewarehouse.com/store-locator

Please advise which of those options you would like to pursue. If you have any further queries please contact us.

Kind regards,


Customer Correspondence Team

Silk

Aginoth wrote: »

As they have not accepted my statutory rights in this reply can I now go straight to legal action without waiting for the end of the notice perod (18th Jan), it is obvious that the CS drones will not or can not give me a refund.

As you gave them to the 18th to respond, they have now responded so you can go ahead without waiting.

It won't get to court though as they will settle just before, they always do

Aginoth

Silk wrote: »

As you gave them to the 18th to respond, they have now responded so you can go ahead without waiting.

It won't get to court though as they will settle just before, they always do

Actually they don't always settle, I had to take comet to court last year and they appeared at court....and lost, they got a right bollocking from the judge

Guys_Dad

Aginoth wrote: »

Actually they don't always settle, I had to take comet to court last year and they appeared at court....and lost, they got a right bollocking from the judge

Comet ain't CPW/mobiles.co.uk.

Silk is providing CPW's usual practice, and in this case, their lawyers will know they are on a hiding to nothing - as long as the facts are exactly as posted.

Silk

Aginoth wrote: »

Actually they don't always settle, I had to take comet to court last year and they appeared at court....and lost, they got a right bollocking from the judge

Yes but that was Comet and not mobiles.co.uk ....there has been many many instances of customers having to take mobiles.co.uk to court and each time they have always settled at the death.