Bt are idiots.

immoral_angeluk

We recently signed up to option 3 on bt total broadband (8mb max speed, 40gb per month usage... and today when we recieved a 'fair usage policy' email stating that we'd exceeded our monthly limit of 2mb!! Great... another reason for me to call BT on monday and have a moan.. they've caused us nothing but problems recently and I'm seriously considering sending a complaint letter!!! ARGH! Why can't anything ever be simple???

Fireman_2

I left BT 3 years ago. They was unreliable and very expensive and the bill was difficult to read. I went with Onetel and saved over £150 a quarter plus I got free phone calls 24/7. If I was you, I would shop around there are better offers.
You can see how bad BT are by looking at their phone book but that many people have left them it is only a fraction of the size.

mrJ_5

... that or people are going ex-directory....

Browntoa

so you know the cap...exceeded it but somehow it's BT's fault ????

if you "download" a lot of music , films etc surely should have found a supplier that has no cap !

devizes18193

have a look at primus theres a thread on this bord some where

mrJ_5

the OP says that they received an email for using more than 2mb as opposed to 40gb package they are on... even if the OP did do a typo 2gb is still a bit short of the 40GB package that they are meant to be on . . .

quietheart

Had shocking customer service from BT recently when we moved and after 3.5 weeks they still couldn't provide our broadband, they are totally incompetant.

Browntoa

mrJ wrote:

the OP says that they received an email for using more than 2mb as opposed to 40gb package they are on... even if the OP did do a typo 2gb is still a bit short of the 40GB package that they are meant to be on . . .

doh

apologies

immoral_angeluk

The problen we have is as we've not had bt total broadband for more than a few months we're still stuck in their stupid 18 month contract...GGGGGRRRRRRR!

hurrah

Fireman wrote:

You can see how bad BT are by looking at their phone book but that many people have left them it is only a fraction of the size.

:rolleyes:

normanmark

Fireman wrote:

You can see how bad BT are by looking at their phone book but that many people have left them it is only a fraction of the size.

yet still the line rental goes to them! great deduction there sherlock :money: